unit msu01 9 eastgate, Exeter EX1 1GB, United Kingdom
PFFF+X4 Exeter, United Kingdom
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I found a pair of trousers which would be suitable for work but they were missing a necessary button and they were the only pair in my size in the store. I live a 2 hour drive away from a zara store and I didn't want to pay £4 for home delivery. I asked for a discount of 10% to reflect the item was faulty and I would need to repair it. I was shocked and appalled when the store manager informed me that it is company policy to sell faulty items at full price. She likened a discount for faults to student discount. Due to this, I asked her order me one from online and deliver it to my home free of charge. Her response was that Zara don't contribute to customer travel expenses. I honestly don't understand how this company is still operating.
I used to work in retail and at a head office training day we were asked to think of a company with poor customer service. Almost everyone said zara came to mind first. The general consensus for good customer service was to do the opposite of zara. Zara customer service is a laughing stock.