The North Face Cardiff

Poor store despite being a Northface fan. Staff are not very engaging and what’s with the hiding of price tag in the most inaccessible places... scared of scaring off customers with the price?

Visited North Face to buy a coat as a Christmas present. Excellent service and staff made every effort to find the specific type of coat we were looking for. Their prices are very expensive with many coats costing on average £200 plus. They eventually found one that was exactly the type we were looking for costing £210. We then went on line and checked with Amazon who had the same coat with only a slightly different spec for £130. We asked if they could price match but was told Amazon was one of the companies they did not but would refer to her manager who agreed to reduce the price to £150 a saving of £60. Now that's what I call great customer service.

Wonderful customer service at this north face store. They were able to deal with my warranty and they were very helpful. Didn’t get the guys name who helped me out, but on the receipt it says 703135 for the sale person!
Thanks again, much appreciated!!!:)

Went into the shop just to browse but nearly ended up buying a coat as the service amazing. The guy had excellent knowledge of gortex materials etc. Although I didn't buy it today as needed more time to think to make the right decision, I will definitely be returning in the next couple weeks to purchase one once decided.

Staff were lovely and answered my queries truthfully and seemed knowledgable. However, the store does not offer a lot to buy (quite small and not many things put out) and the bag I wanted to get was also slightly scratched/damaged and the other was also dirty? The bags aren’t cheap either and to expect customers to pay £100 for something in that condition is ridiculous. I bought my products online because of this.

Good selection of clothing at the Cardiff store. Very friendly staff. Helpful. Will visit again

Ordered a bag online and I had an empty box. Customer service is very arrogant and won’t sort my situation asap . I’ve been sent an empty box ……

Customer service was rude , arrogant and not in a hurry to help.

This is why northface has a bad reputation.

Sort it out guys

Always well stocked, plenty of space in the shop to see what's on display as well laid out with room to view and try things on. Given a large amount of the stock are jackets and coats it would be useful to have mirrors on the floor like most other retailers.
Staff don't hassle you either so not under pressure or made to feel uncomfortable