Great store, everything you need under one roof and still perfectly designed to keep the other half busy for an hour while driving their partner insane looking at the same things over and over and over again.
Great range of clothes for all, and the home department is decent too, especially the chairs you can sit on for the hour while waiting for your partner.
Michael Jenkins
Great store. Although it is based on the typical corporate design of the chain, the staff make a big difference. They make it a very welcoming place through their keen interest in customers and their helpful nature.
There is a good range of products, and the children's section is very well stocked with contemporary clothing.
Robert Marshall
In November I looked at a lamp in the Merthyr Tydfil store but they only had 1 and I needed 2. So I paid £76 to order them for an in store collection and found out today that their courier 'lost' the items between the warehouse and the store.
They are now out of stock and I can't get any refund until I visit the store. Its a 30 mile trip and apparently shut anyway.
Do Next not have any computer tracking on the items their customers have paid for? Why don't they charge for the goods when they actually provide them instead of keeping my money for months and providing me with nothing? Why did I need to chase them up rather than be contacted. Why can't they do a refund by phone at the moment? I'm totally unimpressed with Next and will never order anything in store again.
Update: the day after posting this review I received a text saying that the order was ready for collection! The collection process was excellent as I just received the items via a counter in the shop doorway and didn't enter the store. No complaints about the lamps just took ages to get and unnecessary hassle with the process.
Emma Shephard
Went shopping with my mum on the weekend and stopped off at next. As we were leaving the alarms went off. A blonde store assistant came over and took my mums perfume she bought as it hadn't been scanned properly to deactivate the alarm, no apology was given and we went to leave again. This time the perfume I purchased set off the alarm, the store assistant came over again, and again took my perfume to rescan it. This error delayed us as we only popped in quickly and on both occasions the store assistant didn't apologise for their error. When I said that the person at the till should be spoken to as she isn't scanning any of the perfumes properly, the reply was 'we do', and just turned and walked away. No apology and was unfriendly considering it was their error. This is the second poor experience I've had in a week from next, they also messed an online order up. Will shop elsewhere from now on, will then hopefully have my orders processed properly and won't have to deal with miserable and incompetent staff at the store.
G. Dunn337 days ago
Nice shop, helpful and happy staff and quality clothes. Also No quibles over returned items.
Dean power2 years ago
Very unique clothing range & and superb quality products for your home Top quality throughout 👌 with 5 stars well deserved
Billy Keogh2 years ago
Staff very helpful. Found what I was looking for at a reasonable price. Large selection of quality goods. A large store over two floors with the addition of a Costa Cafe on sight. Clean,bright and airy. A very comfortable experienced.
Tara2 years ago
Staff very helpful with my numerous packages that I ordered from the sale! Danny even helped me to the car with them! 5 star!
Great range of clothes for all, and the home department is decent too, especially the chairs you can sit on for the hour while waiting for your partner.
There is a good range of products, and the children's section is very well stocked with contemporary clothing.
They are now out of stock and I can't get any refund until I visit the store. Its a 30 mile trip and apparently shut anyway.
Do Next not have any computer tracking on the items their customers have paid for? Why don't they charge for the goods when they actually provide them instead of keeping my money for months and providing me with nothing? Why did I need to chase them up rather than be contacted. Why can't they do a refund by phone at the moment? I'm totally unimpressed with Next and will never order anything in store again.
Update: the day after posting this review I received a text saying that the order was ready for collection! The collection process was excellent as I just received the items via a counter in the shop doorway and didn't enter the store. No complaints about the lamps just took ages to get and unnecessary hassle with the process.
Also No quibles over returned items.
Top quality throughout 👌 with 5 stars well deserved