Next

I visited next morfa yesterday, I come here regularly and have never had a bad experience. However, recently I have noticed new staff who have been extremely rude, slow and acted very young. I have never been treated so poorly by staff, whispering and giggling rather than serving the customers. Extremely disrespectful.

Went into Next Swansea this evening as both my son and I both wanting to buy new suits for an upcoming occasion. As we approached the mens suit section a fellow customer said "I wouldn't bother as the sizes and styles nothing matches". Having without exaggerating spent thousands in Next in the past on suits, clothes etc. I must say the section was a mess and as the other customer said where you would see a suit jacket, common sense would say the matching trousers would be next to it - No, bits here bits there. We left and plan to go to another retailer to buy. Suggest a Manager needs to look at this and possibly carry out some training.

The attitude of a staff could be better
At 3pm on 26/9/2022. I was enquiring about the delay of my furniture delivery. The young male staff who dealt with us at the time stated: "once the order was done, you have to call the customer service as we couldn't help you, I could call them for you but it would be the same waiting time as you called them yourself." I appreciated his explanation, but it's the attitude/ the way he communicated was uninterested/ dismissive and borderline rude, we decided to not continue with the conversation with him.

Otherwise, been having a pleasant experience with NEXT Swansea for the last few visits.

I do feel sorry for that young chap though as he obviously doesn't seem to care/ enjoy his job on that particular day and time.

Edit: Having looked at some negative reviews, I noticed a similar pattern, where there has been poor attitude from a young staff/ possibly borderline racist (not sure from the same staff though). If that's the case, dear NEXT, you really need to carefully vet your employees.

One of my favourite Next shops. Very good selection of quality clothes , and helpful staff for when enquiring, buying and those dreaded returns. Never had any problems. Always polite and sorted out any problems. So one happy and returning customer.

Great selection of products and great quality products but massively let down by terrible customer service. The customer service desk is about as much use as a chocolate teapot. Be carefull ordering for store collection as its a lucky dip if you will get your item even if you get notifcations that its ready for collection.

The dirtiest toilets ever...no toilet seat, filthy toilet brush, dirty floor and only one working tap 😢 wish i’d taken photos as the toilet seat has been missing for months

Absolutely disguising service! I’ve never been so uncomfortable in my life! As we were a group of younger people we were only having a look around and a rude woman came up to us and shouted us saying “if you’re not gonna buy anything leave” just because we were browsing they were not happy! (we were well within our right to). I felt discriminated by very narrow minded individuals. They have no idea about customer service and should be ashamed. Don’t waste your money on such stuck up people.

I review on here regularly and i rarely give anywhere negative feedback TODAY I HAD TO, owen on the till upstairs menswear has zero manners and i would actually go as far as to say a horrible person ,rude to a loyal next customer who wont be shopping here again. Im actually stunned at his rudeness