Costa Coffee Within Pembury Hospital

Good service, good selection of pastries and savouries but take out a small loan before buying anything..Costa bomb!

Opening hours are misleading, although it says they close at 6:30pm they'd block the doors with a chair at 5:30pm and just wait for the remaining customers to leave, not allowing anyone else in. That's just mean

The staff needs more customer service training or a competitor to bring better service. Open hours are misleading as sign says 6:30 and it was 3:55pm when I walked in the opened door. I was next in line to order a hot drink takeaway but then to be told by one staff member that they are closed and walked me out of the door. Yet, the the person in front is ordering hot food for their family to eat in. Very pushy and rude!

Very busy I felt sorry for the staff but otherwise great

Pleasant enough cafe chain to grab a bite to eat along with a hot beverage, can get busy at times (especially during the lunch hours) but that is to be expected in such a busy environment... Ordered a turkey & cranberry toastie with a packet of festive crisps along with a cappuccino and it was nice and filled the hole, service was fast and efficient...

Very very busy. No other cafe within the hospital or eatery. Hence it has a monopoly and the queue to get service go with it. If you manage to get a table put the lottery on. Overall it is a costa with decent coffee etc. Poor variety of snacks unless you like sugar . Nonetheless you do get your caffeine hit for the day. It takes time to get served, sometime 20 mins in the queue. Difficult to get more staff behind the counter due to its size. Sheer volume of customers is the cause of the service delay. Better to have the cafe than not at all.

This has to be the friendliest Costa
The staff are chatty and once they know your face know your order when you walk to the till. Run by an excellent manager and the staff are all happy and you can see that makes a huge difference

I think Costa in this hospital need to train the manager how to talk to the customers; she doesn’t have the right to shout on my face. She needs really to be trained about something called “customer service”