Costa Coffee

I've always enjoyed stopping off for coffee at this Costa......until this morning when the coffee had an unnatural taste and smell. When I mentioned it to the Manager I was told I couldn't have a refund - I didn't ask for a refund I was just providing feedback but he made me feel as if it was there was something wrong with me. He offered no apology and frankly his manner was offhand - not the normal Customer Service you have come to expect from Costa.

Customer service was very bad. They don't know how to speak with customer. Very lazy and bad attitude. I was served by Chris. She was nice to us. Other one making coffee that lady so rude and shouting. It happened today afternoon 15.04 date 10/12/20. Iam so unhappy with the service.

I dont mean to moan but, please change your HVAC Filters. The three Mitsubishi ones in the seating area... pollen filters are clearly full.... constantly sneezing and having to blow my nose,no I don't have a cold... its only £300 to sort out all three its not fair on your staff and customers to be inhaling stale air .... I will remove my comment once this has been done. Apart from that it's nice.

Nice friendly staff. A relaxing atmosphere most of the time.

Absolutely love staff and atmosphere here. Normally, take coffee in the morning and during lunch hours through app. Always serve in their best way. Love an idea that you work on Saturdays too, it allows me to enjoy my life with cup of coffee.

Very friendly staff. Very welcoming!!! My grandson loved his hot chocolate with Marsh mallows. Great stop off before school!!

I always go to Costa when i want a coffee and this is the first costa where I have had a bad experience. I am guessing the issue is one of staff laziness. We said we were eating in but wete told we had to have food out of paper bags and drinks in takeaway cups. I can only presume this is to save the staff from washing up. The place was empty and it was early in the day so I'm guessing the dirty floor was not from today's customers. The toilets are kept locked- presumably having them open would encourage use.

I've live a 5 minute walk away from this Costa for 14 months, it's literally never open,i've not managed to get a coffee once. Close the shop and make it something useful that's open, maybe a Starbucks