Starbucks Coffee

Incredibly artful atmosphere with one particular awfully rude employee. We were kicked out as two out of 9 of my friends hadn’t bought a coffee as they do not accept cash. We were cashing no issue and there was plenty of room for more customers. One member of staff stormed upstairs and swore and shouted at us to leave and threatened to call security. It is honestly embarrassing and needs to be sorted out.

Very disappointed in specific members of staff, recently heard other complaints towards her. She was incredibly rude and was swearing multiple times at my friends and i. This unwelcoming atmosphere has put many people off entering this shop and spending money. To my great disgust we had even left the shop as we were requested to and was standing the other side of the street and still being glared.

Nice staff but this has to be one of the dirtiest Starbucks I have ever seen. It looks like the carpeting hasn’t been vacuumed in months, dirty tables and floors. Not up to par at all. Clean this store!

I was having a stressful morning and I decided to grab a coffee and cake before heading to university. The staff member greeted me and was very friendly. I felt super at ease as we had a little chat about the day before I took a seat to get some work done. My coffee and snack was amazing and such a calm and warm environment to be in. A test fire alarm went off but before this happened a staff member kindly warned customers in a friendly and calm way as to not distract or interfere with their usual routines. I could not praise the guys there this morning enough. You made my day.

My phone was getting repaired next door at fone World, I thought a hot choccy on a cold morning would be a nice treat.
Went in about 10.10am and the member of staff was finishing an order and about 30 seconds later was still on the computer screen, eventually asked what I wanted "regular hot chocolate please" they then tapped the screen again and said "large hot chocolate??" (If this is a sales technique I didn't fall for it) so I re said "regular please" (before anyone moans I don't know the Starbucks names for the sizes)
I was then told the price and I whipped a tenner out my pocket (sold a mk1 mx5 1.6 16v eunos roadster engine cam cover and gasket for £15 the day before so had it in my pocket) and the person said "sorry this is a cash free business" and as my phone was getting repaired I couldn't pay Google pay🙃
Walked away empty handed but with a tenner in my pocket so I'm happy
Customer service 1/5
Staff meeting could be organised and called "it's free to smile"

This is a nice Starbucks with downstairs & upstairs seating areas. The staff are friendly & the toffee nut latte was lovely. The food I had could have had more flavour but overall was not bad.

One of my best experiences at Starbucks in a long time.

The member of staff was super helpful and very informative. We asked her about a drink we saw online and she managed to recreate it for my friend.

The waiting time was not bad although there was some time wasted as they had gotten 2 of our names wrong and so we didnt get the drinks on time. But that's not a problem as the overall service was amazing

Thank you to the kind members of staff and will certainly be visiting soon.

Everyone is so sweet! Fast and easy service! Lots of seating on the main floor and upstairs! Perfect place to go to get work done while enjoying a coffee with a pastry!