Costa Coffee

Had appalling customer service today. Was told they only had paper cups as something wrong with the dishwasher. I saw stacks of cups on top of the coffee machine. When I asked if I could have one of those I was told that they were dirty. They looked perfectly clean to me. When I complained I was told to go elsewhere. Charming! So rude. She obviously didn't have customer service skills. I love Costa but would never go to the Chelmsford City Centre one again.

What an absolute mess! Tables looked as though they hadn't been cleared for hours. So unhygienic with cups and food cartons strewn all over the tables and in the 10 minutes I stood at the till no one made an attempt to try and clear it. Even outside where tables had been cleared it had just been stacked on a service area outside. Again unhygienic.
Really need to sort this out as tables were sticky and he not been wiped.

Very poor customer service Very rude and not at all helpful. Dirty tables and cups everywhere 😡

We didn't eat and the poor girls were under staffed so we had to have takeaway cups but not their fault and the coffee was great as always

Rubbish strewn tables not being cleared. Long queue for service
We walked out never to return.

I regularly use this branch of Costa. Without fail the staff are cheerful helpful and welcoming. Always got a smile and a cheerful welcome. The tables and customer areas are always clean and tidy. Always a pleasure to call in for my coffee. Without doubt the best Costa team I've ever had the pleasure to meet. The food and drinks are always well presented and served with care. I always leave that little bit happier than when I went. The staff will know me as the fella with the purple/ pink beard

I was asked twice what I wanted. All staff seemed new I'd not seen them before. Told the girl the drinks were drink in then got served in take away cups. As they seemed overwhelmed just took them and sat down. Will make sure I'm understood next time I'm in there.

Server with blue hair was rude and unhelpful shall not return again will go to High street store