Starbucks Coffee

Lady serving me today had an attitude
. Also why ask if I want caramel when I asked for a caramel frappe? Also don’t understand the whole normal or vegan cream when they always ask you afterwards anyways. 🤦🏻‍♀️

The people at the counter are friendly not at all rude keep it up guys. They make a mean venty peach iced tea (my usual order)

The food and drinks are good, but the service is the worst I've ever seen!
We asked Belinda if the chocolate praline drink could be made vegan, she got really confused, didn't know what ingredients were on it, had to double check. The male colleague next to her was aware of the ingredients and told us it was vegan. We then ordered the two vegan cakes and said specifically 'the two vegan cakes'. Looking at the receipt (which I had to ask for, she didn't give it to us) I noticed there was a £0.05 charge for a takeaway cup. I said we wanted a mug to drink in. Then she agressively asked 'do you want £0.10 back???' to which we said 'yes' and she called her colleague to ask us again 'you want £0.10 back?' we said 'we want a mug and yeah we want the money that we were overcharged'. She took it out of the tip box (as if other employees were to blame for her mistake) and gave it to us angrily. The cakes came out and were the wrong ones, I told her I wanted the vegan ones! She huffed and puffed, brought the right cake and then asked us for £0.11 as this cake was more expensive, we gave her the £0.10 back and heard her giggling with her colleagues, talking about us. Then they made us wait on purpose for our drink, we waited 16min for our drink, we asked multiple times why it was taking so long but they just laughed. Then when she handed me the drink she said 'by the way I don't know if the topping of the drink is vegan' I said 'can you please check?' they took another 5min to check and then finally said yes.
We came here to relax and enjoy but instead we were stressed, laughed about and made fun of.really poor service with Belinda and Anjane laughing at us.

Terrible experience. We ordered 2 vegan cakes and we got one not vegan. We waited for 20 minutes for our drink to be made. Other people got served before us. I asked why and they didn't give any explanation. The staff was very rude and unexperienced. I am surprised that starbucks has this low standards. The staff laughed at us and nobody said sorry. We will never come back here.

I didn’t even end up ordering here as the employee who I assume was the manager was speaking to staff and yelling at them like they are trash. She spoke with a toxic attitude and is extremely rude to customers. I would avoid at all costs and change the manager because the poor staff do not deserve that treatment at all.

Such rude customer service from the woman working there. one crazy shouted at me across the place when I asked for a takeaway cup 💀🤣

Expensive food thsts not great and such a false woman working in there. She's so annoying

Delicious coffee and cake. Friendly and helpful staff nice atmosphere