Costa Coffee

Went in a couple months ago and it was pretty quiet but last time i went in it was insanely crowded, so i honestly couldn't predict how busy it might be on any given day; it might just be busier because it's winter(?) My dad and soon-to-be stepsister had hot chocolates, and hers was okay but my dad's was very watery, so there was a bit of inconsistency with the drinks. I had a cappuccino with soy milk which was nice, but they didn't really have many drinks aside from the basics that could be veganised; i actually find that starbucks caters for vegans significantly better than costa. However, the baristas were friendly and the holiday cups are cute, and it was a nice, warm place, so i wouldn't write it off as an option at all.

Brilliant coffee and cake as usual. Service excellent and superb Covid restrictions and policies in place.

I have been in many Costa Coffee shops over the years, the majority of which all you could say is "its a Coffee shop what more do you expect" however the Costa Coffee shop in Cranleigh is clearly different all the staff are fantastic they are friendly and helpful and above all if they see that you have a mobility issue or have a large amount of shopping with you (or for that matter a couple of young children) they always offer to bring your order to your table. On leaving the store whichever member of staff is on the till will always say thank you for your custom and enjoy the rest of your day. I would happily give the Cranleigh Village Surrey Costa Coffee shop and all the staff 10 Gold Stars.
New team of staff now since I posted original review however I am pleased to state that the review remains the same

I would give no stars if I was able to. Filthy dirty. I stopped for a coffee with my 2 year old granddaughter- tables not cleaned and dirty ashtrays everywhere. How clean can the kitchen be? Will never go back

Same as most other costa coffee places but nice to have one in cranleigh

Lovely friendly staff, although they forgot a coffee on our order. No hot chocolate which was a real shame.

No staff, shop was closed yesterday morning, a young chap cleaning up in there at 9am told various people waiting outside all the regular staff were unwell. Said he had been sent down by head office in Dunstable to oversee cleaning of the branch as it was deemed unclean and not safe for staff to work out of. I had noticed a steady decline of the cleanliness of the place as I often pop in on my way to work. Lazy staff and unclean tables often piled up with last users coffee cups. Filthy floors and the W.C shocking. Also found staff to be about 17 years old and totally inexperienced! Close the branch down or sort out this awful situation.

Braved a Costa Coffee today, pleasant atmosphere, friednly staff, a pity the coffee wasn't great. A Costa signature Espresso and textured milk, signed off with a little heart, more like a white americano, with the texture of water.