Caffè Nero

I called in here with my daughter and husband. The staff are so polite and friendly, we love the savory lattices and they make great coffee too.
We always try to visit when in Godalming. Thank you😊

Dirty tables, dirty windows, dirty toilets, dirty floor. Gave us dirty glasses with Coka Cola and when challenged said 'oh yeah it's the dishwasher'. Left and had a beautiful drink and snack at an indy cafe across the road.

Lovely cafe to relax have a cup of coffee or tea and catch up with friends or just do some work. Very friendly staff

Below scores are out of 10

Customer Service 9.5
Food Quality 8.5
Atmosphere 8.5
Presentation 8.5
Products 8
Wifi Yes
Location 10
Parking: Lots of parking available.
Overall 9

Visited last Saturday afternoon (22nd October). Downstairs seating was closed and upstairs was seriously unattended.
5 tables messy and not cleared, meanwhile Staff downstairs chatting to a friend ?! ... Upstairs tub chairs are uncomfortable and most tables are too low to be adequate for the majority of seating. The walls and kitchen door look grotty and it desperately needs a makeover.
Used the ground floor loo to wash my hands before leaving and found it disgusting. The urinal needs to be removed as it's filthy and smelt. Just an utter disgrace.
Noticed dogs are permitted inside and even allowed to sit on the furniture ! - this should not be happening.
Overall this place is a huge disappointment. Just dirty and neglected.
We used to visit a lot but won't go back now. There are much nicer places to get coffee in Godalming.

Just went in at the end of the afternoon for a cup of coffee. Good service and a tasty pane de raisin. Decor all a bit dated now. It could do with a lick of paint and a few new pics on the walls. That said it was nice and clean.

Worst neros I've ever tried, coffee made me feel ill for hours after and the staff just kept chatting to each other

Good for a chain. Convenient location. Nice coffee. Plenty of seating. Helpful staff.

This used to be a great place to grab a coffee but staff are always bored and slow these days. The coffee is the usual decent quality but having to wait in line for 15 minutes to get an espresso isn't great. No wonder Gail's across the road is always full while Nero is deserted.