Benvenuti
2 Greenhead Rd, Dumbarton G82 1EL, United Kingdom
4.5
150 reviews
8 comments
WFR2+CC Dumbarton, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 10–16
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 10–16
When we arrived to the cafe we weren’t even greeted with a warm welcome only greeted with silence to be just pointed to our seats no words spoken. I work in this industry and know how to greet customers, this service I was provided was absolutely appalling.
When seated it took a good 10 minutes for us to be given menus. Our orders where took pretty fast, this was the only thing fast about this cafe everything else was as slow as a week in jail. Once our orders had been took our drinks were brought out first which is obviously normal in any restaurant/cafe, but to my understanding food is meant to be brought out shortly after. Unfortunately this was not the case and the food took almost 50minutes to be brought out. Not once did any member of staff come up to us to let us know our food was on its way or say sorry for our wait.
When the food eventually did come out our soup was cold and our so called toastiest looked like sandwiches.
I’m never one to sit and give bad reviews about anywhere because I know what it’s like to work in this industry but to not only be provided a shocking service receiving bad customer service made the experience overall sour.
I was recommended this place. I really wish I wasn’t.
WONT BE BACK.
My husband's first outing from the nursing home opposite the cafe. The staff were fantastic with him.
FEB'23:
Been a while since my last visit, glad to report Benvenuti is a great choice of eatery: very clean, food is excellent. Comfortable and modern surroundings and excellent service from Karen and her chum.
Full Scottish all-day breakfast, Inclusive of 2 eggs, Black pudding, 2 rashers, beans, potato scone, square slice, slice of toast, 4 coffees.. circa £25.00. All cooked fresh and ready in 10 mins !...
5 star rating from me !...