Costa Coffee

While travelling about, sometimes stop of here. Nice espresso, relaxing atmosphere..

Hand written note on the door saying it was closing at 18.30 but I tried to get in at 17.30 and the door was locked.
Apparently staffing issues were the reason.
So the whole country is blaming staffing issues it seems.
Be more Pro active, create a fantastic place to work, cherish your team and pay more if you need to. You're owned by Coca Cola so you have the resources... and in future if you close your doors early post an apology.

Restaurant part very disappointly shut early again. This time due to the extreme weather?! So no one on their long journey can sit in the air conditioned part to drink their drink, but can melt in their car.
This is a common occurrence of shutting the restaurant early despite no posting on Google or updating their true opening times.
I saw three people get out of their cars and turn around at the door in just the time I was getting back into my car 18/7/22. Very disappointing. Didn't give them my business as I can't sit in my car in this heat to have my drink.

Love me a Costa, yesterday was extremely hot, so treated myself to a strawberry and cream frappe...1st time but definitely not the last...it was lush...in fact I will go as far to say...PERFECT...the flavour was better than expected, it was cold, exactly what was needed in that heat...staff were really really friendly, nothing was too much trouble. If your in the area and fancy a coffee/frappe then you will not be dissapointed. First class service, thankyou

Good location but not very clean

Always pop in when I've been walking and grab myself a refreshing drink! Now they do M&S food you have more choice on good food too! Car park available if you don't want to use their drive thru, also so nice outside seating. The best part! The view!!!! Just wait until you see it! And no, I don't mean the road! Look the other way ha ha ha 🤣 xx

Staff are not friendly at all. Today they were huddled behind the counter sniggering and laughing whilst customers waited to be served, clesrly too immature to care about remotely about customer service.

Ever since the out break of the Pandemic in 2020 and we were allowed to go out once more, my wife and daughter and I have liked going out from Hereford to this Costa in Abergavenny where there Covid security made us feel safe and getting out of the house along with the drive was a great uplift for us. It has now become a regular trip for us and on Friday 11th November this year we were in the coffee shop when the manageress announced that at 11:00 the shop was going to mark the two minutes silence and would we like to join in os to please just sit quiet for the two minuets. She had her phone on and as Big Ben started to chime we all stood and bowed our heads in remembrance for the two minutes. It was poignant and moving and I would like to take this opportunity to both thank Costa and the Abergavenny staff for this respectful expereance.
THANK YOU