Costa Coffee

Very slow service - as with all Costa's I've been to - and stupid prices. Don't know why people go there - I try to avoid them if there is an alternative. Understaffed, so did feel for the employees, especially as they couldn't accept cards, causing even more disgruntled customers

My previous review is below, where has the service gone? - Took ages today for three hot drinks, and two muffins which were both out of stock. No apology or anything, this is the way service is going these days. Terrible.

I only use this Costa for Drive Thru really, and every single time the people serving are terrific, they speak kindly and always say have a nice day and it doesn't sound fake like a lot of places do. Coffee is also nice as well. Great work please keep it up!

I'm a big Costa fan, but this, sadly, is the worst Costa I've ever visited. It seems woefully understaffed, considering how busy it is. It often takes at least 10-15 minutes to get served. There's only ever one toilet working, usually the combined disabled toilet and baby changing room.

On a recent visit, I was horrified to see several small flies in the cake cabinet, crawling on the cakes. Some customers seemed oblivious to their presence, and staff continued to serve cakes to them. Many tables were left uncleared from previous customers.

The only positive was the lovely young barista who served me. She couldn't have been nicer or more helpful. Management seriously needs to up its game here and employ more staff. The youngsters try hard, but there's just not enough of them

Filthy, scruffy, poor service & a cold coffee!
Ages queueing, no paper for receipts, put in take out cups when asked for sit in. The coffee was tepid. The toilets were filthy with dirty nappies hanging out the bin. Super slow service. Scruffy furniture. I suggest you go to a different COSTA.

Not the best Costa but not the worst I've visited by any means. Friendly barista and very polite. No queue which is very unusual

Edit: visited again today, and there is one particular member of staff who seems loud and also very rude to customers. The seats are looking worn and dirty. This store desperately needs a revamp, and maybe some refreshement in customer service wouldn't go amiss.
This will be my last visit here.

Previous visit:
Rude staff
Avoid if you want a cold drink with over half an hour to go until closing time.

Free parking for 2 hours, friendly staff, correct rules for the covid. Delicious ham and cheese toastie. Plenty of item's to choose from nice latte. Moderate price's also has drive through and comfortable seating with nice atmosphere. Would return again.

Coffee still great, yet what poor service, only 2 serving (both serving drive through on ear pieces) 1 of them making drinks the other serving both in shop and at drive through hatch hence those in shop waiting as each drive through order was taken before the I es waiting in shop (when you o ly have a 30 minute break it be better to go elsewhere)