Caffè Nero

The staff were busy stocking up, and ignored the customers that were waiting, didn't even engage to say, "I,ll be with you in a minute"
when they did come round to serve the customers, didn't even say sorry about the wait. I dont expect a lot because I know its hard work, but just some basic manners go a long way.

Coffee ok but dearer than most places. The main problem is the cafe is very dirty. The floors look like they haven't been cleaned for months. Dirty worn out seating and tables. The cafe needs a deep clean and fresh paint.

One poor girl running the whole shop on her own on a busy morning. No other staff at all. Using takeaway cups for everyone as she knew she wouldn't be able to wash up. Queued up only to get to the front and find the ice machine was out of order so no iced drinks. Really poor management.

Called in for tea and cake. On entering, there was a really lovely smell of coffee and food. The seating area was busy but lots of tables of 4 or 6 seats with just one customer per set up. My first thought was smaller tables with less seats might have been better. But this is more of an observation, not a complaint.
Anyway, decided on my drink etc and went off to get a table for 2. Not many there but found one with used items on. There were used items on a few tables. I moved the items to another area. Husband comes over with our goodies, but I have an incorrect item. I go to change it. 2 staff behind counter, both making drinks so I wait a disproportionate amount of time to be able to get my correct choice (my hot drink is getting cold). However when I did tell the counter lady, she rectified the mistake instantly. Back I go, and we both enjoyed what we had. Used tray had still not been collected. So bathroom time arrived, before we left.
I so wished I didn't need that bathroom ! 😩. As I sat, I could see filth and grime everywhere. All around the hand dryer and immediate surroundings was soap scum and water drippings from where the electric dryer blasts your cleanly washed hands. The grout at the sink was brown, splitting and grimy. The tap ... oh dear lord ... filthy ! Soap scum all over it ! The soap came out of a normal manual dispenser, people's hands all over it ! Should be a no touch in a public bathroom surely? 🤮. The dust bin lid had a visible layer of dust ... obvs had not been cleaned in days. The floor was wet with a few small puddles, although I don't think it was urine. Toilet paper littered the floor, but I do accept this can and does happen even with regular cleaning.
Reading this, you might think I must have been in the bathroom for ages, scrutinising the whole place. Belive me, I wasn't ! I only went for a quick, post drink pee and hand wash. What I saw in my immediate view while on my brief visit. The whole area needs immediate attention, it's awful in there. The only positive is that the bathroom did not smell of other people's toilet visits.

Over priced , luxury hot chocolate didn’t have squirty cream or marshmallows. Served in take away cup and then asked to leave within ten mins as closing . Looks dirty and in need of makeover . Won’t be returning

Staff are very helpful and courteous. Coffee and food lovely. Would have given 5 stars if it had been a bit cleaner.

Extremely Slow to serve. I waited for 14 mins in a queue to be served for a flat white. There were only 3 people in front of me. I work in the same line of business and I can honestly say your staff need more training. One person came back and forth to ask the lady three questions about her two toasties before even opening the packet. Then another went looking for their customer to give them a cake when the queue behind me was to the door. The gentleman waiting for the cake told him he will be back to get it. Honestly I was very surprised. I don’t write many reviews unless it’s good as I find people complain too much. But something needs to be said for you to get more training done for your staff members as it’s not fair on customers or the staff with customers becoming impatient.

Everyone seems to have their favourite and we don't particularly like the coffee blends at Cafe Nero, but this branch was clean and staff friendly.