Sapphire Cleaning Company Ltd

I used Sapphire for an end of tenancy clean and also for some carpet cleaning at another property. I was extremely pleased with the level and quality of service for both properties. Super helpful and responsive with excellent results and all at a very reasonable price.
Highly recommended and I will be asking them again when the next clean is required.

We were very pleased with the overall service from Darren and the team. Would recommend to all. Thank you.

Darren and his team helped me with a full end of tenancy clean and turned the oven from a disaster to sparkling - I am going to book them for a regular clean as a result of the brilliant work. They were really responsive, punctual and hard working thank you!

I don't like to give negative reviews but I think this young company is struggling to manage its staffing. They appear to be doing all the right things (Ltd Company, VAT registration, DBS checks) but this isn't followed through to the communication and cleaning. It started off ok but in five months we have had numerous changes to day, time and cleaning staff. Sometimes I didn't get a clean due to sickness or staff leaving mid clean and another time a longer clean promised by management wasn't communicated to the cleaners. I originally thought I would be charged per hour but was later informed that there was a minimum charge for three hours so I then specified that I always wanted to receive three hours cleaning as in a large house there was always somewhere that needed either a regular or deep clean. However I wasn't in for the last clean and the cleaners left after two hours as verified by my alarm system. The standard of cleaning also wasn't as good as usual and they had ignored some of the instructions I left on a note. We have parted company as I have lost trust in them. I wish them well for the future but they really need to get their act together and up their game.

We have been so pleased with the level of service offered by the team at Sapphire Cleaning. It’s always a pleasure to see Karen and Amy each week and they do a fantastic job of cleaning our home, noticing little extra jobs that need doing and ensuring everything is completed to a high standard. We’ve been really impressed by the communication from the management team too; Darren clearly values his clients and is always approachable and friendly, going the extra mile to ensure that any issues are resolved quickly and that we are completely happy with the service provided. Thank you!