Home of Gadgets
4 Baddow Rd, Chelmsford CM2 0DG, United Kingdom
3.4
36 reviews
8 comments
PFJF+8M Chelmsford, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: Close
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: Close
Took my Xperia z3 screen to get replaced, they 'fixed it' the next day. After taking it home the vibrate and led didn't work. Then the screen went fuzzy and made the phone unusable. I took it back and they said come in tomorrow and we will fix it. The next day I came in again and they said they would have a screen in to replace it for over 2 weeks. So I asked for a refund and they said it's my fault it's broken and not theirs. I then waited 2 weeks and then saved me one of the screens. I then went to the shop again and they told me they sold out again. So after another 3 weeks they finally ordered me in a screen and fixed it. The flashing led and vibrate are still broken but I can't face taking it back to that horrible shop again.
Also it smells appalling because it's got a nail salon in the shop too.
Never ever use them!!!
When I explain it was fine moments before I brought in be starts having a go at me for insinuating they've done something. Return again and now there is another part which is preventing charging!!!! This is despite my having partly charged the working battery that morning and using the phone on my way to town!!! I ask him to remove all parts and refund me what I'd already paid before I'd returned the first time.
THERE'S MORE! despite him agreeing to this when I return for the phone I'm under changed and he explains this is because he left some parts in, despite my telling him to remove it all! I finally get a full refund and my phone, it was working fine (despite a cracked screen and broken mic jack in the audio port) when took it in, now it won't charge, can't even get lights on the screen! Utterly gutted I ever saw this store, lost many photos and decided to buy a new phone.
Iv never EVER in my life had such a poor experience of quality service and the unbelievable rudeness and cheek of the man to get angry and tell me I'm lying, that I handed him a dead phone and then to under refund me.