COMPUTERHELP @ HOME
1, Worcester Enterprise Centre, Shrub Hill Industrial Estate, Shrub Hill Rd, Worcester WR4 9EL, United Kingdom
4.9
47 reviews
8 comments
5QWP+5R Worcester, United Kingdom
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Monday: 10–20
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 12–18
Sunday: 12–18
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 12–18
Sunday: 12–18
We discussed replacement options as I wanted a drive with a reasonably high read speed as I mainly used the laptop for gaming. He looked up various drive options - hybrid drives, SSD etc and I settled for one he had in stock.
Marc was due to go on holiday but he installed the drive, reloaded W10 and had the laptop back to me before he went. Was also nice to get a proper receipt detailing the work carried out, parts used and guarantee period.
Was very satisfied with the work done and customer service. Would be quite happy to use him again and to recommend him to others.
I would definitely recommend and use him again.
In terms of the process, I rang Marc up and explained the issue with my laptop over the phone, He gave me an initial price estimate. Marc picked up my laptop from my apartment at a fixed time, turned up on the dot, took my laptop away and fixed the problem, saved all my files onto a hard drive so that nothing was lost, provided me with multiple daily updates by text and phone during the few days he had my laptop, sent me an email with a list of all the work he had done and software that I needed to reload onto my laptop, and kindly dropped my fixed laptop back to my apartment along with all my files saved on a hard drive. Couldn't have asked for more! Amazing service- thanks so much!