Alcom IT
Unit F, Merlin Court Merlin Centre, Gatehouse Cl, Gatehouse Industrial Area, Aylesbury HP19 8DP, United Kingdom
4.6
22 reviews
8 comments
R59F+JV Aylesbury, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
As with most things, when I.T is reliably working, it is easy to take for granted. So another big thank you for keeping our systems running and problem free. I always feel confident recommending you to anyone who needs a reliable and professional I.T company.
Kind regards Andy Borrow (MD Impact Sign Solutions Ltd.)
UPDATE FOLLOWING ALCOM RESPONSE 14th November 2018
Thank you for the refund for the equipment supplied which I have now received. According to your engineers the access point supplied was working properly. If this is the case the light now falls on the quality of the installation. You may have indeed sorted your processes going forward but this whole experience has left me severely out of pocket and chewed a lot of my time. A reasonable and fair client service problem extremely badly handled. In the light of this whole experience I would personally look elsewhere for anything to do with connectivity.
We were using a server which was clunky and slow resulting in numerous calls to the previous providers helpdesk. I began looking for an alternative and found Alcom. Abe has been amazing as have his team. With Alcom it has been seamless, we are now using much more responsive software which has greatly improved our efficiency and significantly reduced our need to call the helpdesk. We have great new machines which are fit for purpose and can rely on Alcom completely.
If you need a responsive, customer focussed IT Support Company I have no hesitation in recommending Alcom - you won't be disappointed.