Co-op Food - Queen Street - Portsmouth

I would love to say that most staff are very friendly and nice at all times. Lindsay who works on the shop floor is always polite, respectful and works so hard has she is always busy. I really hope head office know how fast, she works in that store..I found Sue, one of the manager is never happy OR friendly BUT polite at times. I would of given 5 stars but this is down to the management team.

The security guard at this store is so questionable. He's very nice and all but today he allowed a woman into the shop today who wasn't wearing a mask, was in her pyjamas (which I have nothing against) and was coughing severely throughout the shop. This was a really uncomfortable situation and also against lockdown rules. Whereas, he always stops others from entering the shop if they aren't wearing mask, so I'm not sure where he draws the line??

On the other hand, the staff are extremely friendly and helpful. The store is really tidy and clean.

The staff are very friendly and helpful, nothing is to much. I would also like to say how professional, polite, and helpful your security guard Mr. M. Rahman is, which I have noticed on my visits to the store in Queen St. He does Co-op proud with his diligence and welcoming attitude to customers. Please pass on my thanks to the staff.

Wonderful customer service yesterday from Mr M Rahman. He greeted us with great courtesy as we entered the store and this helped to make our shopping experience really anxiety free.
We should add that we could see that he was behaving in a really positive manner to all of the customers.
The welcome we received was very pleasant compared to many stores, where getting into the store, in the current Covid-19 climate, can be very challenging.
Thank you Mr Rahman!

To be honest, I don't like going into this shop. Most of the shoppers don't were masks. Because of it, I don't feel safe. In addition, every two minutes you hear recordings about thieves are going to be prosecuted. Each shop is a terrible experience.

Utter shambles. Freezer not working or just switched off. Mess everywhere including broken shelving. Gaps everywhere. Disgraceful.

I moved to the area about a year ago and visit most days as I live in the adjacent apartments. Store has great staff/products and the security guard Mr Rahman is doing a great job! He’s very approachable, friendly and professional and ensures keeping the store customers safe and at acceptable numbers. We’re all struggling with the way things are at the moment and I have nothing but praise for how the staff are dealing with it and performing their roles daily.

I can’t fault any of the staff in the store. Always happy and cheerful and go out of the way to help you even at the busiest of times. However the security guard (rahmen) is awful. Far to friendly and intimidating to any female that walks into the store. And regularly overhear him bad mouthing other customers. Very unprofessional.. would have given 5 stars otherwise