Co-op Food - Hilton House

Rude staff member on sat 26th Sept he had the customer service of a knat. Asked if there was anymore lettuce and got a grunt. Since the changes to the store the quality of staff leaves a lot to be desired....sticking to Sainsbury local.

Not a fan of co-op in general but this is one of the worst. They’re always missing at least one thing you’ve gone in for. Just restock the shelves. Staff are as rude as they come.

They always leave delivery trolleys in front of the fridges and self scanners are often out of order. Other than that it's OK I suppose

I am disabled and this place has served me for 8 years. Staff have always been amazing. People like Patrick and Olivia always greeting you with a smile in the night shift.
Shelves are always neatly stacked.
Staff aways prepared to go that extra mile to help you out.
Thankyou guys and thankyou coop for hiring such great people.
Ivan J Marks

Firstly - cleanliness is a big issue. Walking around this shed is like trying to navigate through a maze full of trollies, items or packaging on the floor from trying to restock and the graveyard shift staff whom would benefit from a customer service lesson or 2. Having worked in a shop/supermarket retail i understand the demand for customer service can be high, having to engage with customers in a friendly mannor and being polite is essential. THIS BRANCH IS NOT CUSTOMER FOCUSED. Checkout staff are rude, blunt and rushed. Having to prompt staff for a bag is like a chor for them even then you have a flimsy bag thrown at you. Staff members behing the tills are having personal/private convos with each other whilst they stand there munching on a bag of prawn cocktail walkers.... where i hope they would have washed their hands before handling groceries rather than wipe their hand across a stained pair of tight fit jeans.... there was a glint of hope when i walked in 1 day a saw a CLEANER i was amazed until i waited to be served at the tills. Observing this "so called cleaner" who was not in any uniform apart from a pair of yellow marigolds, sweep around the empty flower buckets, then proceed to pick up a scrap of paper off the floor, when she wasnt able to due to it being stuck to the floor, it was left.. no attempt to fix her challenging situation but returned to sweep around her buckets. The location of this branch is surrounded by mostly the older generation a trip to the local shop can be the highlight of some peoples day, a warm welcoming smile at the end of a long hard shift is always appreciated but never offered. After being servered by the staff i thank them and wish them a goodnight or a good day where it seems to be recieved of deaf ears or pure ignorance to where i am ignored and not acknowledged.. Please for the communities sake pull your staff out of there, deep clean and put in a customer focued team and the results will be outstanding, To be honest anything will be better than what it is now, i would rather drive 2/3 miles to an asda than continue using this branch.

They could have a better selection of products

Rudeness at high levels

Everytime I need to pay at the counter for tobacco er else I feel unconfortable and afraid because of the rudeness of the cashiers especially the black woman with the headband
It looks like nobody wants to work and they are just making you a favour
Avoid avoid avoid and I thought the reviews were not genuine
When theywere saying that staff was rude but it is unfortunately true
Only the tall guy and the little girl are nice

Everyone
else rude rude rude

Local Co op is a mess
Went in at 2pm they had put all the discount food on a trolly lots of products that need to be in the fridge went back at 5pm trolly hadn't been touched!! You gonna make people sick! Seems a big lack of basic food safety standards training. As well as basic customer service. Security gaurd always on their phone, poor, poor, poor!