Clifton Mini Market

Everything under one roof

Rory was there + plus Juliet Collins review is absolutely mental. She’s keeping a wide berth from Clifton mini market, while I will be keeping a wide berth from her.

Astoundingly rude service. I had an email telling me my Yodel parcel to collect from the shop. Although they keep the order for up to 10 days, I received a reminder after two days that it was still waiting for collection. I was aware that the shop isn't very big, and thought it might be overwhelmed with parcels after Black Friday, so although I was busy and it wasn't particularly convenient I made a special trip (a mile each way on foot) to collect the parcel. I even opened the email before entering the shop, so it was all ready and the staff wouldn't have to wait.

The woman scanned the barcode Yodel had sent me, but told me it didn't work and that it was "the wrong barcode". I said it was the only one they'd sent me and the only parcel I had to collect, so I wasn't sure what I could do. She simply repeated, bluntly, that it was the wrong code. As she walked away from the counter she said, over her shoulder "When you've found the right code let me know, as I have plenty to do". I was gobsmacked. I've no idea what made her think it was acceptable to talk to a customer like that.

I checked the original collection email from Yodel and the barcode was exactly the same. I called out "Excuse me" and a different member of staff appeared. The code didn't work for him either, but he looked through the small pile of parcels behind the counter (something his colleague hadn't even considered doing), and sure enough, there it was. He said with a shrug that sometimes the barcodes don't work. The fact that this is clearly a known issue makes his colleague's rudeness all the more extraordinary.

So I won't be using Clifton Mini Market again, either for click and collect or for purchases from the shop and I'd suggest that anyone who doesn't want to risk being subjected to the rudeness of the female member of staff gives it a wide berth. There are plenty of other shops in the area.

SHOP