The Co-operative Food

Such a shame that this store, which has plenty of room and display space should have such disappointing staff.
Guy today on the till showed no interest in his shoppers, nor did he call for reinforcements, despite there being 6 or 7 people in the queue. That's not the first time it's happened here - their staff generally seem so lacking in care or consideration.
There are three Co-ops in my locality (the other two being in Priorswood and on Cheddon Road) and of them, this is by some margin, the worst to shop in.

What an amazing group of staff and also an enthusiastic manager who is more than willing to work along with the staff at shop level, also I have witnessed the manager encouraging And motivating his staff.
The shop always seems to be well stocked with staff stacking shelves as often as they can even through the pandemic of COVID-19 they have always been really helpful and friendly an outstanding bunch of professional people well done,I really appreciate all your hard work,working as a key worker through this pandemic.
A very satisfied Regular customer.
Kevin.

I want to leave a personal review for the girls who work here, understaffed but never long cues, always happy and one lady in particular, who is exempt from wearing a mask, dealt with attitude really well, you could see she was visibly upset after but remained professional, I bought her a bar of dairy milk, that cheered her up!!!!! Well done everyone there, great team x

Hello. It has come to the point where I believe I need to address the performance and attitude of your sore here in Taunton (morse road TA26) I have reach the point of high frustration and constant disappointment along with many others who live locally to this store. Management is so poor it’s beyond belief. Always seems to be doing everything apart from his job. Being rude to most people in the store and always seems to disappear when it reaches peak times. The manager you will know is a male chap in his 40-50s. Even told me to leave two days ago for not having a face mask. (This is down to my self to decide) as now there are no restrictions. Also like to point out that the staff including the manager decide when the post office is operational. Almost every day this closes to early or it’s not open due to no staff being there. Pay point machine.. well it’s never working or you get turned away. Seems to be when certain staff are on shift. One of the biggest issues I fine is the stock of the entire store!! There’s never anything there! And it’s also hugely over priced. I’ve compared this to two other store (same company) and there’s miles in differences.. and stock. And the amount of time your see the staff gathering in groups for a chat is unreal!! Huge lines of people waiting, I my self have timed my self at the self serve and waited for help for almost 12 minutes (I kid you not) you really do need to look into the performance in store as a whole.. not just the figures you may see on screen. I do apologise for the miss grammar and spelling in this email, but I do stand by everything I’ve said! This store has really slipped. It’s also a vital store being in between small villages. Majority being elderly too. Please address this accordingly and take what I say serous. Something has to be done.

Absolutely so helpful at all times lots of smiles and chat to customers as if one big family. I use their post office regularly and deposited £200 this particular day and was in a bit of a hurry only to be confronted by the manager a week later to say I had dropped £20 which he kept in the safe until I was next in how honest is that , I had wandered that day why I was short but forgot all about it , thanks Co op Simon the manager and all his staff amazing bunch

I always have excellent service from Simon and his staff. They actually went the extra mile this morning to get me a box Bonio's from the stores as there were none on the shelf. Great price as well Thank you very much. Love Reggie

Got a great curry from the reduced to clear section tonight and had a chat with the one of the people working there. Good curry, good customer service, definely recommend.

Handy to have, if you can't travel. Good to have post office, but seems like one of the most expensive co-op I've been in. Won't be buying much for sure, unless I'm desperate.