Co-op Food - Caldicot

A well balanced convenience shop with most of the commonly needed items. And a post office randomly inserted in the drinks aisle... for when you want to get drunk and post a letter. Grammerly hates me

Convenient, friendly staff, generally well stocked (if a little cluttered). Parking always a pain, otherwise 5 stars...

Go the right way or get a stern telling off! Follow the rules! Don't use your anitiative to shield the elderly like I tried to do. Just follow the rules! You've been warned!

The friendly staff make all the difference to this store.

What is it with Co-Op stores in Wales. English ones you get lots of local products and I always like to take something back over the bridge . But barely anything here. Show some pride in your area FFS, tons of great products that deserve showcasing.

Came in today at 11am to do my weekly shop and the shop assistant his name is Miles. He was very polite and friendly and gave brilliant service thank you.

USE THE NEW ALDI DON'T BOTHER WITH THIS STORE , YOU'VE BEEN WARNED!

I entered your store this afternoon 04/12/2021 at 16:17. I collected my goods and went to pay.

Upon reaching the self serving till the till had been previously used and left unpaid so I was not able to use it. There was a person on the other till that had the same issue, meaning both self served tills blinking red and unusable.

Upon looking at the queue of 7 customers and there only being one person on the tills a (short late 50s lady with glasses) who was more interested in finishing her conversation with the lady that she was serving that she she clearly knew.

I simply asked her to reset the self serve tills upon which she aggressively said:

"just wait your not the only one here."

I said:

"I wasn't being rude I wasn't asking you to stop talking to your friend, I would just would like to pay for my items and the tills aren't working."

She again aggressively told me:

"Don't be so rude and wait."

I said that's great customer service and asked for her name which she declined and proceeded to cover her name badge up so I couldn't get it, which was a clear sign she knew she was in the wrong and provided appalling customer service.

She huffed at me and instead of fixing the issue just switched the till off so I couldn't use it, which led me to leaving my items in the basket and walking off and buying elsewhere (the new ALDI).

With a new ALDI opening nearby and such customer service CO-OP provides, I will no longer use this store and will advise others to do the same.

Avoid!!! Every time I have been in here the queue is enormous whilst the elderly woman behind the counter is busy chatting away with her pensioner friends. You’re guaranteed to be stuck behind some old dear who’s just picked up her monthly shopping. For the sake of your sanity go elsewhere.