Pizza Hut Head Office

What a truly awful company when they mess up.
Despite the store manager of the St Helens store, Keith, promising that if I emailed customer care he'd authorise a refund, they're only offering a voucher, not even for the full amount, which also can't be used against any special offers or deals.

I have not been in pizza hut for many years as the experience lacking how ever I decided to give it ago the pizza hut I went into was at the Fort Manchester an I have had two strokes an speaking is difficult the server was called ebony she was very understanding I also looked after by Chelsea the manger because of the service I received their will have me going back thank you ladies

Hello, I was really satisfied by the delivery time I've got my pizza on which was 20 min's from pizza hut north coast kilo 57 Alexanderia roud Egypt .
but in the same time I was really sad of what happens to the quality of this well known name (pizza Hut) which I use to deal with since I was a kid ,
I don't want to go through lot of details about my strange taste pizza with nearly over heated dry very few components including the silly stufft crust wilting cheese which got nothing related to the word (pizza hut) delicious components , in fact it's not even competing with any common pizza brand name after I tried two main branches lately I believe it's just the location that attracts , anyway hope my review letter would help your brand name to regain it's well known reputation .

Thanks : A Mosalam

I've been ordering pizzas on a regular basis and on certain days there's literally hardly any toppings on the pizzas its pretty much tomato bread with garlic some staff have no issues sorting my specific order but after making many complaints now I've been told to contact head office

Pizza Hut Delivery

55 Lavender Hill, London SW11 5QN

Absolutely shocking bad experience with this pizza hut delivery last night, waited an hour for a pizza to be delivered (staying about 5 min walk from there) I'm on crutches and it was raining so thought a delivery would be better. Pizza was cold when it arrived, and when I opened the box I found the pizza to be burnt black in places and some weird salt stuff not sure if its cheese or salt or what but it's not what I ordered. I rang them to complain twice, first that it took so long and that it was cold, then when I opened box and saw that it was burnt and inedible and I asked someone to come and take it back because I want my money back, the 1st man on the phone was completely useless he just said we're busy blah blah, saying they are not responsible for driver getting pizza here warm!! No apology or interest. The 2nd time I called back once I saw the burnt offering they sent another guy was slightly more interested and a better grasp of the English language, he apologised and said someone would come and collect the pizza, and my refund would be actioned but it would take 5-7 days. So my treat and cheat so I didnt have to cook became a drama that robbed me of my friday evening waiting for pizza hut delivery driver to bring the pizza and then come back for it. No one came so I will have to take it there myself today. I would have been better hobbling to the co-op and getting a frozen pizza and cooking it myself AVOID THIS PLACE

*edit Almost 3 weeks later and I'm still waiting for a refund they claim head office still haven't done it.

Pizza hut used to be a trusted brand, you knew you would be guaranteed the same quality, specific flavours unique to pizza hut. Unfortunately the brand has become synonymous with poor quality and sub standard offerings. Very disappointing, I doubt you will last much longer.

Just ordered pizzas what can I say apart from disgusting they late being delivered and cold . called them to be told because I had taken bite they can't do anything. Won't ever use again oh and your customer service Is terrible

Oh my god!!! this is the second time I am experiencing the service offered by Pizza Hut UK and with the same issue as experienced 1yr ago. I had hoped that the service would have improved but NO! nothing has changed after over a year. So I ordered a Pizza with sides at 22.45pm on the 2nd Jan 2022 and a confirmation email was received with tracker which informed me it was being prepared and delivery would be between 23.20-23.30. No delivery was received nor any calls from Pizza Hut to inform me otherwise. Tried calling the number provided on email several times but no answer. Tracker gave out false Information indicating order is being prepared and would be delivered, but after midnight it had dawned on me that it would never arrive. I had waited for over an hour the food which I thought was being delivered only to find that it would never arrive. I complained to Pizza Hut the very next day by calling the store manager of the branch where the order had been sent to and he informed me that there is a defective system by Pizza Hut which does not give out accurate information. How is a customer to know??? where are the improvements that was promised over a year ago when I had experience the exact same problem??? I sent out a complaint by email to Pizza Hut UK customer service and there was no sincerity nor compensation of any sort which to be honest was expected given my previous experience with them. All they had to say was they will give a refund which is appropriate for the situation. Appropriate!!!! for a Pizza that never got delivered, waiting for over an hour and half to feed my kids and a system that was defective for customers did not warrant compensation is pretty disgusting to say the least!!! Never again will I put myself through this and there are far better Pizza places I can order from these days than to put myself in a situation with a company that DO NOT TREAT CUSTOMERS RIGHT!!!

Contacted to complain about cambridge North branch. Given usual spiel about customer no, receipt no, postcode, blood group, covid status etc before they just sent me a voucher I dont want as I wont be going back. When I ask for a refund I want refund not vouchers for more headache.
What has happened pizza hut?? You use to be a safe bet. Not now.
Don't expect any decent response from here. Don't buy from here in the first place until there is a huge improvement.