Eurostar

Almost missed the train because the train station has the worst organisation. We arrived 3 hours before (like we did in Paris). You can’t ( actually you can ) be in line before an hour, which is not smart. They told us to wait till 12.30 pm (our train was at 13.30pm) to get in for the first check-ins. We waited outside, without a bench or anything, in a very long line, and they started to open the security checks at 12:40 PM. It took a very long time till we could pass the border controls (it was 13:22), And they told us that it was the last call for the 13:31pm train. A Lady told us that she had to come in advance, which we did, but we were at this phase because there was a terrible organization. We almost missed it even though we were in advance of 3 hours. The staff was absolutely not helpful, It was like they each had a different story about the boarding of the international passengers. The first guy that orientated us, was rude and did not give us all the information that we needed. We were obliged to ask because there was no sign whatsoever to indicate us where was the afternoon train to Paris going to be placed. Although, the train ride went well.

Don't trust this company. Bought Business Premier St Pancreas to Amsterdam return, which claimed to be fully refundable. The first leg of the return journey was cancelled. None of the online systems allow you to request a refund, they don't answer the support phone lines, their chat is just a robot that never gets you to a human. Disgraceful customer service. I'm considering bringing them to the small claims court.

Cancelled service and refused to provide a refund, instead issued a time-limited voucher which effectively constitutes a theft. Ignored all attempts to claim the fare back, a completely dishonest behaviour.
Recommended arrival for St Pancras is 90 mins before departure so no different from an airport, really beats the purpose of using a train service. Hope I'll never have to use their services in the future, lest I risk being robbed by this establishment again.

Terrible customer care. As yet I have been unable to phone anyone from the company. When I asked a question via email on Contact Us about an unused ticket, I got a reply that told me I needed a valid passport to travel! It is impossible to speak to anyone, get any real reply or find the information one needs on the website. They sold me insurance that they are actively making it impossible for me to claim, because I cannot make contact, and get any real help.

Customer service is completely unreliable. Train arrival was delayed by three hours. The conductor stated we could be compensated but the online system does not work and none of their lines and emails are responsive. I'd recommend bringing a lunch and not having super time sensitive plans afterwards. In Paris if you can't afford an Uber you will wait about 2 hours for a cab to be ready.

Unfortunately the worst customer service, that’s if you can get to speak to an advisor.
On hold for over 1 hour to be disconnected, try to email and the booking reference is not recognised.
Definitely need to work on this side of the business.

Prices are a joke, making tens of millions a month for Eurostar by sucking people's wallets since they enjoy zero competition.
Staff at station is mostly appalling, from the moment you buy a ticket you are demanded everything and offered nothing. Hate this company.

I don’t really know if these people are having a joke..
Went for Standard Premier at full fare in preference to cattle class all because the company are now too mean to give privileges to rail staff.
The food supplied in Standard Premier is very limited and aimed at rabbits.
Hence, went to Standard class to buy something edible. Soup and a sandwich I thought, what a mistake. Couldn’t cut the chewy baguette with the blunt wooden knife AND 400g bowl of soup.. wait for it… with a FLAT wooden spoon. How the hell?
Advice. Take your own cutlery or fly EasyJet, no doubt the food would be better quality.
Absolute idiots make these choices for people that actually use the service.