Very disappointed with a 'staycation' offer that I booked for July 2021 which included a king-sized bed, discount for an extended stay and free use of the leisure facilities at the Morritt Country House Hotel and Garage Spa near Barnard Castle. Unrealistic pictures and description of the 'Double Deluxe' room overpromised the size of the bed, quality of the furnishings and level of comfort supplied by the room. There was no mention when we checked in about use of the leisure facilities, which I assumed to be the spa. When I checked with reception we were told that a: the spa was not open for 2/5 days of our stay and b: hotel guests could only use the facilities when they did not have paid bookings - so you might or might not get to use them. We felt that the whole thing was so overpromised and underdelivered that we left after two days. Will never use this company again.
We felt that the whole thing was so overpromised and underdelivered that we left after two days. Will never use this company again.