The Cotswold Company Head Office

DO NOT SHOP HERE!
Terrible communication: I purchased a piece of furniture and was notified that stock would be available 2/3 weeks.
5 weeks went past with no correspondence until I then emailed enquiring.
I Was then told 2 different delivery dates. I had Allocated time off work to receive the furniture, only to be told that the courier had lost it in transit.
The courier called myself to let me know there was nothing to collect. When I questioned this matter, this item had now ‘conveniently’ become discontinued. Absolute liars! And blamed the courier!!!!
I really wish I had checked in on the reviews before purchasing. Seems a lot of customers had a similar treatment.

Shocking service. Please do not use this company if you expect them to deliver large items to a room of your choice. I ordered a larder unit and it was dumped not even upright in my living room. This is despite saying I would cancel the order if they could not place the item where I needed it

This is a long review by a long standing customer of this company. The treatment received upon receiving damaged goods has been nothing short of appalling. 3 items were ordered as part of a refurbishment project at home. Goods were ‘delivered ‘ an hour earlier than advised. Surly delivery guy literally threw boxes into the hall (not what I am used to), giving me no opportunity to check boxes for damage etc. Upon opening one nest of tables a leg fell off, inspection of box showed where it had clearly been bashed. I immediately telephoned the customer support, got through eventually and advised of the situation - so they were aware of the issue within 1 hour of delivery. I was then informed that the department who arrange returns and replacements would be advised, was given a job number and assured that somebody would contact me by the following day at the latest. Two days later I had had no contact from Cotswold so telephoned again. I had to go through the entire saga again and send photographs which I did, only later in the day to receive an email from another person advising that she had not had any photographs (even though I had received an acknowledgement receipt earlier that day for the photographs). Once again photographs were sent off and I waited. Again no contact from anybody, no response to my emails asking for a status progress until Saturday of this week when I telephoned yet again only to be advised that an email had been sent out to me on the 20th (which I had not received) and upon asking could it be sent again was advised that the adviser did not have access to certain areas. Eventually however she did manage to locate said email and she cut and pasted the contents to me. I was astounded to discover that I was being offered either a 40% refund, or one of their “third-party specialists“ who would visit and see if they could repair the nest of tables, or a replacement with a “quality checked product“ (aren’t all their products quality checked?). I then received yet another email from the woman who allegedly sent this offer email out some two days before. Amusingly it was coupled with a question asking me how satisfied I was with their service! Following that again total silence from Cotswold company. So far I have spoken to 3 different people, each time I have to go over the same things, I have absolutely no idea where customer support is actually based (they certainly don’t seem to know one another) and when I asked this question was told we work in different places. And so I have a nest of tables with a completely shattered leg, the whole structure now compromised and sitting in the original box awaiting collection. If I don’t hear anything within the next couple of days I will be applying to my card company for refund as obviously the items are not fit for purpose. If you have a complaint to make to this company I wouldn’t bother sending an email as they never ever respond.

It is such a shame to see a company who has previously been excellent on delivery service and quality now operating in this shoddy manner.

Absolutely horrendous company to deal with. I placed my order in February and I'm still waiting for my 3rd replacement, furniture is not very good quality, I have had some damage on every piece of the 3 items I ordered, I have had them replaced and was no better, I'm still waiting for someone to get in touch with me to sort it out, customer service just say customer care are busy they, ll ring you back but never do, iv sent emails, they just say we, re trying to sort out logistics, if it wasn't for the fact the TV unit is the only one of its size I can find, everything would have been returned for a refund. I have pictures of the damage furniture and they have had them too, I, ll try to post on here. The furniture looks to me like it's seconds, poor quality.

Shocking! Paid£525 and received a damaged tv unit, initially offered a repair company but declined as took 3 weeks. Accepted exchange with item going though “quality control “! And arrived damaged in exactly same corner.
Delivery company were careful and helpful and offered me a doorstep discount which I accepted as can’t bare to go through same happening.
However still waiting as discount has to be given by Cotswold and they take forever to answer emails.. really not sure if I will get discount and left with tv unit with a smashed corner. Will avoid ever shopping here again!!!

I have purchased a set of drawers. They arrived with a slight nick, but I have to say the way that Cotswold Co handled it was exceptional. Anca looked after us and was very good.
The drawers look great and are good quality and we have walked away happy customers
Thanks

Still no delivery on an item order on 16th May. Courier team turned up with my item but refused to deliver as I live in an apartment. I had specifically ordered item through a store, sent photos of the entrance to my apartment building and apartment itself and received confirmation that delivery would take place. After 5 days of calls to store and customer services I still don't know where the desk is or when I will receive it. Poor service, poor delivery, poor customer service. Could do so much better! Oh and of course the company have had my funds for nearly 10 weeks!

I’m now on the 5th reschedule for a chest of drawers I ordered. The latest reason is that due to a warehouse error it wasn’t put onto the delivery vehicle. 5 days of waiting in and I have zero confidence I’m ever going to receive my item and I’m having to do all of the chasing, no one is coming to me with apologies or resolutions. Completely shocking