Cheshire East Council Crewe Customer Service Centre

I would just like to thank Denise Mansfield for all her help in the past couple of weeks
Her customer support went the extra mile, she was helpful and friendly, a big change from the normal customer support the public receives from council staff who are less than helpful and make one feel as if we are just a nuisance.
Denise thanks again you have restored my faith in customer care at Cheshire East
Regards LW Harrison

They never answer phone calls, always say they will get back to us but never do,they are a waste of time, and never help with anything

Absolute joke of a system and the staff are very rude and they always do wrong to the good people

Sarah Goodwin was the rudest Customer Services member of staff for any Council I have known in 53 years. Arrogant, unprofessional, unpolite and put the phone down ending the call because I stated it was too stressful and could not continue with the call but before closing the conversation she put the phone down without a word. I phoned again and was cut off twice when my call was next in line. Im a very placid professional lady having been a Legal PA to Cheshire Partners in Solicitors firms, but obviously this member of staff was having a very bad day and took it out on a call. Very bad for Cheshire East Council to act like this. Disappointing for Cheshire life.

Corrupt lying bullies. Doesntt matter which department you want to know about, they're all the same. Lies lies and lies. Criminally investigated too, whens the next police report coming?

Claim work had been approved, went back on it. Dont want to take simple action to prevent someone getting hurt or killed because its not financially viable to them

Absolutely amazing customer service team at reception they have been so helpful today and looking after me thankyou so much guys.

Simple question do I need a licence to setoff fireworks at a wedding on private land? No specific information on the website so rang customer services who didn't know so put through to licensing who didn't know said I needed to ask trading standards so put through to them and a message came on and said they were closed!! Took 9 minutes which I paid for to get no where. Cheshire East needs to improve urgently. This is not customer service.

Discusting how they treet parents. For 2 years I have been trying to get help with my daughter and for 2 years they have not helped atall... Honestly the worst I have ever been treated in my life.

Very bad experience