Serious Cricket

Ordered bat with knocking in, anti scuff sheet and extra grip. Recieved bat without the anti scuff sheet and grip. Bat also does not look its knocked in. Did not expect this from serious cricket.

Ordered a Harrow size bat, a size 4 was delivered. I called the shop immediately and was told that I would have to call back in the week as know one could deal with the issue on a Saturday. Staff member told me "it is what it is"

Emailed the shop with the issue, order reference etc and waited. Chased up by phone after the bank holiday weekend. Told someone would come back to me.

Eventually got an email back from Chris, really helpful and I was told in the email that a replacement bat would be sent straight away and was told to email postage receipt for refund once the wrong bat was returned.

I asked for tracking details of delivery so I could make sure someone was in - no response. Bat did arrive next day which was brilliant but lucky someone was in to sign for it.

I emailed copy of the receipt for the postage of the incorrect bat. No reply since.......

A bit of a mixed bag really, communication very hit and miss, but dealt with the delivery error promptly. Still waitng for postage refund and had no further comms.

Would I use them again, not sure.

excellent selection of cricket bats and great service
fast speedy delivery

Always great service from all the team.

I can recommend the group sessions, 1-2-1's and nets.
The nets have professional bowling machines available for an extra fee. These use the usual machine balls but you need to use hardball gear (helmets, pads etc).

Richard in particular is a very effective coach for kids of all ages. He does both group and individual training sessions.

I bought some stuff, they supplied it, and it arrived in good condition and when they said it would.

Thank you to Serious Cricket for hosting my Son's birthday party on 17th July. It was an excellent afternoon. Richard and his team were a pleasure to deal with. The shop is not bad either! All the staff are always knowledgeable and helpful. The overall experience at Serious Cricket is pure enjoyment.

Ordered a new bat for my son and the service I received was excellent!! Always kept me informed of its arrival and was swiftly sent out when available!! Would highly recommend them as you get a more personal service

Just want to say thanks for today. We arrived just as the shop was due to close but the guy (sorry, didn't get his name) in the shop let us in and was very helpful, making time for us. Even gave us a tour of the rest of the centre. Made my son's day!