Stansons_
Wickens Place Godstone Hill, Godstone RH9 8AP, United Kingdom
4
11 reviews
8 comments
7W3M+PF Godstone, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
They want client to pay extra to rectify their own sub-par manufacturing defects and inconsistencies. They even admit knowledge of how to minimise this defect risk by adjusting the manufacturing process if we were to order and pay again.
However, no interest in customer service and rectifying the current defect despite the large order.
Communications were very misleading with factually incorrect statements to defend their position.
Will NOT be using them again. Very bad experience and bitter taste. Would have cancelled or returned the whole order if allowed.
Photos attached so one can judge for oneself. Left blind is considered ‘completely normal’ and they claim all their blinds of this kind “would likely see the same or potentially an even greater ripple”, so beware.
Consider carefully if this is an acceptable level of quality (or ‘likely’ worse) and aesthetic to you before using this company, as they seem to think it looks great.
EDIT: in response to the reply below. The client, contractor and architect have all been in touch with your operative Rick Stanley and others at your firm. Your representatives even mentioned their awareness of my review, but have not reached out to me in any way. You already have my contact details if you wish to discuss further.