Cowans Ltd

I chose Cowans to make 3 Austrian blinds as they are a well known and I thought reputable company, having been trading for over 50 years.
On their first attempt to install the blinds only one of the three was the correct size, the other two were so long that even when fully pulled up they still blocked the windows.

Those two were taken away to be reworked but on the second attempt to install them, they would pull up but could only be lowered if each individual vertical string was manually pulled down.

They were taken away to be reworked again and on the third attempt to install them they finally went up and down but when in the lowered position all the fabric gathered at the bottom instead of being ruched part of the way up.

When I called to explain that they were still unsatisfactory, I was told that I should have ordered Festoon blinds rather than Austrian blinds. Communication from the company was poor throughout and no attempt was made to apologise or offer any form of compensation. I will not use this company again.

Very pleasant people, very helpful. Good range of stock.

Had a set of dining chair cushions re- covered. Fast, professional, friendly service and the cushion covers are superb quality. Thank you so much! Three days for 6 cushion covers of top quality and workmanship is as good as it gets.

I took some curtains in to have pole eyelets fitted. Very happy with service and quality of workmanship. Will recommend to friends.

Just had some curtains lengthened. Work was done quickly and to a high standard. Would recommend!

We are so pleased with our made to measure curtains by Cowans. Simon and Scott were ace. Thank you so much. Excellent service