Porselli Dancewear
4 Frensham Rd, Norwich NR3 2BT, United Kingdom
4
119 reviews
8 comments
J7W7+R2 Norwich, UK
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Having been tasked with buying shoes for a friend overseas, getting the sizing accurate for her was no mean feat (pardon the pun!). Porselli Dancewear and I exchanged multiple emails - even on a Sunday! They truly went the extra mile with their customer services being second to none. I cannot recommend them highly enough. Thank you!!
The lady in the store was lovely and served all of the customers quickly and efficiently (they obvious knew what they were buying!), and then allowed us to have her full attention. I apologised that I didn't know what I was buying or the sizing, and read her the email. She knew exactly what we needed, sorted us out with exactly what we needed and no job was too much hassle. She explained to us how the sizing worked for the shoes and let us try on two sizes to see which was preferred. She was really lovely to my daughter and made it a really special and positive experience for her. I also really appreciated the honesty when I said to her about the list saying about buying show blacks, and she said to not buy now and come back closer to the time so they will definitely fit - that kind of honesty is much appreciated and a dying thing with some businesses unfortunately. Thank you so much to Porsellis and the lady working (I didn't catch your name sorry!) for your helpful, can-do and positive attitude and all of your assistance.
The store itself had a big selection of shoes, clothing, bags, costumes and all sorts of accessories and other bits, and also had a big, free carpark, and is easily accessible off the main road near the Norwich Asda. We shall definitely be back! 🙂