Together Dental Watton

Hi.
I’ve booked a consultation for my mum.
I’ve told the lady at the reception, that I am taking on behalf of her as she doesn’t speak English.
We’ve paid a 100 pounds, just to be told that it’s going to be better for us to book an appointment with Polish dentist.
There is no information on a website that you need an English person/ interpreter with you.
Also lady at the reception before she took 100 pounds could of tell us that they can’t help because of my mum lack of English .
It’s out of order!
That’s not how you should treat foreign people.
You don’t make money on someone just because they don’t speak English!
From my side I’ve done everything correctly.
I’ve informed the lady at the reception. I’ve checked the website. There was no info!

Excellent service as always. Very kind and considerate , as has been the case throughout my treatment. Dr Gatrad has gone above and beyond to help me and the other people that have attended in my care have been wonderful too.
Can’t thank them all enough.

I enquired as a new patient as need dentures , I had to wait 8 weeks for a appointment , in the tiny cramped waiting room several people were saying how expensive this place has now become. in the consultation the dentist quoted double the price for denture I was given over the phone.
I thought it would be a conversation but i just received instruction. I left feeling I had been rushed with no discussion. They charged me after I left the premises for a x-ray. I was not told in advance I would have to pay for the x-ray.
I will say however the dental nurses were thoughtful and kind,
but would rather drive 100 miles and go back to my old dentist than visit this place again.

Shameful service from the Practice. We've been registered with the Practice for many years now. Husband phoned this morning as he's been awake with toothache all night to be told they're no longer offering NHS treatment & basically he would have to pay £60 upfront over the phone for the private dentist just to look in his mouth then it would be whatever the costs to sort out the problem on top!!!!!! The most disgraceful part NO communication from the Practice whatsoever to tell patients they're no longer offering NHS treatment. The least the Practice could do would be to contact their patients & tell them they're not offering NHS treatment.

Filipe is exceptional at setting his patient at ease. He takes care to explain to his client the procedures and sense checks to ensure understanding. He listen to concerns and offers appropriate advice where necessary. I’m supremely confident that I have a great dentist.

The hygienist was amazing spending time telling me where I'm not cleaning my teeth as much and how I can clean my teeth and gums better and what brushes I need to use. I was very impressed with the service and the advice I was given. Thank you

My wife who is a wheelchair user and can only use the down stair rooms, was told that she could not be treated as there was no room available. We had a round trip of over 40 miles and should have received some compensation, the practice would have charged us if my wife had missed her appointment. The practice could have contacted us before we travelled. She now has to wait until February for the work to be done.
I was able to persuade Ricado that he could do my inspection instead therefore partly saving some of his time.

I attended on 23rd December 2022 requiring an extraction. Natalia Cengher was the dentist and she provided fantastic caring and considerate treatment explaining in great detail what was happening and why. Cannot speak highly enough of her. The practice dropped a star rating as they no longer provide NHS treatment and I had to wait six weeks for a private appointment but 10/10 on the day.