Basingstoke Orthodontics

They have been looking after my daughter for almost a year now. Highly recommended for their clean premises, treatment, friendly and professional staff who always have a smile for you. If anything goes wrong with your braces they offer an immediate appointment to assist. Perfect!

I can’t recommend this practice enough. Appointments were flexible. Communication great. Staff lovely and welcoming, which has been especially important for my extremely anxious teenage daughter. The practice itself is modern and clean. On a practical note it’s just off the m3 with parking on site and so is easy to get to. Will definitely be back with my other children should they need treatment. Thank you Basingstoke Orthodontics.

Highly recommend. Super friendly staff, hugely professional orthodontist and overall a great experience from start to finish. Really appreciated the thoughtful approach to my sons care given that he’s both reluctant and rather nervous of treatment.

I chose Basingstoke Orthodontics after a friend of mine had her smile transformed after seeing Beth.
I had an initial consultation with her for orthodontic treatment and found it was very detailed and she was very knowledgeable.
After having the consultation and the necessary work carried out by my dentist I am now ready and looking forward to having my braces fitted and seeing the results.

You're vague:

Appointments are rightfully expensive, however, the team and the orthodontist refused to be clear about what I would be looking to get out or even try getting out of them.

"You are coming for chat" isn't a valid reason in return for £100 an hour of an orthodontist time.

You asked me to delay treatment and arrive for more appointments, but you failed to explain why, what you were looking to get out of these appointments, and what you expected me to do in between them.

You're unreliable:

Appointments were set to dates which changed a few times without communication or explanation.

You referred me to a dentist you worked with, justifying it with your ability and intention to detailed information between the both of you but when I came back, while you had weeks to prepare, you didn not seem to have that information.

You struggled to process feedback:

You took my feedback personally rather than as a genuine opportunity to understand a problem and resolve it.

Interestingly, you seem to have expected me to assume you had positive intent, however it was clear that you did not assume I had positive intent, too.

And lastly,

You wasted a year of my time with literally not a single orthodontic step forward, and money you said you would refund, but have not done so yet.

I really am an advocate of Olie and Lauren anyway, but my sister and I met and had our hair done at the same time today. Lauren and Olie didn't fail to meet the usual 100% commitment to us and even recommended and booked the most amazing restaurant in Newbury for lunch! We had a fab day thanks to them! Thanks guys as usual, first class! ❤

I highly recommend this practice. My daughter had braces fitted by them and was looked after throughout the whole experience. Communication was excellent. Would go to them again.

I have been going to this orthodontist for nearly two years now for my treatment, and I can say I recommend this practice. The staff are always welcoming, friendly and helpful, the appointment are very flexible and the practice is clean and really safe.