Mr Dineen & Associates

I got my appointment cancelled 4 times, one because they were on quarantine, rebooked for one month later. the day I had the appointment I got a text at 5:30 in the morning telling me it was cancelled. Hours later I manage to speak with them and they booked me for the wrong doctor, and my Dr doesn´t work on Saturdays, so they rebooked me for another day. Today I got a message, cancelled again, they booked me for 8 in the morning but the clinic is not open so early, so they offered me an appoint ment in 3 weeks time. This is unacceptable.
No one may have known that the dr was going to be on quarantine the day of my first appointment ok but they should have known my Dr does not work on the day I was rebooked, they should have known the clinic is not open yet at the time I have my 4rd appointment. Totally useless administration

If I could give 0 stars I would.

RECEPTIONSIST is extremely rude she will just hang up the phone on you!!!

I’ve been waiting 2 years for treatment and the nurse (whole practice) has neglected me for 2 years too the point I’m in the process of seeking legal help.

DOOOOO NOT BITHER REGISTERING HERE!!

I've got to say that all the experiences that I have had with Mr Dineens Surgery have been exemplary.

The Staff have always been friendly and accommodating towards me, and Mr Dineen, considering the long hours that he puts in, is always friendly, and does his utmost to sort out whatever problem you may have.

Firstly, I would like to point out that there are virtually NO NHS Dentists currently accepting new registrations. Since the COVID Pandemic struck, the NHS has struggled to provide any kind of service, and furthermore this situation has been deeply exacerbated by Government imposed COVID restrictions regarding AGPs which were introduced to ensure the safer treatment environment for the general public (our patients), which in turn caused longer treatment/appointment times to allow for any airborne generated Virus to dissipate between patients appointments/attendances. This naturally meant that virtually all NHS Dental Surgeries were seeing fewer Patients on a daily basis thus increasing demand for urgent care and urgent appointments. We therefore ask that any member of the general public seeking to register with an NHS Dentist understand that we are currently unable to accept new patients until we can attain some normality in patient attendances.

All NHS staff test for COVID regularly and when a positive test is generated the individual concerned has to self isolate for 7 to 10 days or until two consecutive daily negative tests have been completed. When a Dental Surgery has two Surgeons working and both test positive it is impossible to provide any service to the patients registered at that practice. By the same token if the Dental Surgery Assistants test positive, staff shortages occur also resulting in the inability to service booked appointments. This, in turn, results in cancellations of appointments at short notice as it is always hoped that.a negative test will be achieved for the following day. It also results in a longer wait for new appointments which, when your patient capacity has been reached, means no new registrations until your existing patients can receive their full treatment allocation.

Most patients understand that the COVID pandemic has placed the NHS under extreme pressure. Dentists are currently leaving the NHS at an alarming rate which will make it more and more difficult for new registratants to find NHS Practices. We can only ask that those seeking registration take an understanding stance until things improve generally.

Thank you.

If i could give a -1000 rating i would. The worst dentist ever. I cant begin to tell you how many cancellations I have had from them. All around 4.35am. Pre pandemic it was just as bad. Waited nearly 3 hrs to be seen. Then given an injection told wait for it to be kicked in. John did another 2 patients in that time them i came back in???? Never have I had to do that. Now after covid I have booked 3 times all 3 appointments have been cancelled. Leaving me in crazy amounts of pain. DO NOT GO TO THIS DENTIST. Receptionist staff need to go back to training as they have no manners what so ever.

absolutely joke I've had appointments cancelled for the past 5 months, they don't deserve a star even.last minutes notice on most of them which has caused a huge amount of inconvenience at work so thank you for making life hell for past 5 months and all I need is a mouth guard made for a me

I came to see John in the 90's
He is the best dentist in the 🌎world
I live in Somerset now xx

If i can, I will give 0 starts. Horrible services, waiting always long.(grom 1-5hours). Cancelling appointments in the last moment. Horrible service overall, do not choose this Dental surgery.