Mydentist, Old Kent Road, Southwark

My experience with My Dentist Sneha , and Nurse Safi was Extremely impressive.
Their Level of Professionalism is quite different from others.

I would not Hesitate to Rate them with a five Star. .

May I take this Opportunity to thank you both Sneha and Safi for all your Efforts in order for me to Regain back My SMILE.

A Big thank you also to your wonderful Receptionist.

Best Wishes and Regards Always

Isata Turay

The clinic is dimly lit, and serviced by a dentist who refuses to speak up when you ask him to — making things difficult for those who are hard of hearing. The staff aren't all that understanding to say the least.

If you absolutely have to go here, do so, but don't book in for the first appointment of the day, the dentist is always late.

sorry I really don’t write any negative comment, only reason i wrote this comment is i don’t want other people get victim. I first booked an appointment with £46, They just did basic checkup , I need to basic filling on my teeth and nurse told me it cost £195 , I was surprised, i didn’t feel right . I told them i will think and let you know. when i went to counter to get my receipt , she is asking me to pay another £35 , which i already paid £45.

Great service for me & my son, very professional, it was my son first visit, he was quiet nervous, they made him feel very comfortable and not feel scared at all, he got a sticker at the end and even a light up toothbrush and toothbrush. Sandy at the reception was fantastic, very professional & bubbly.

Pal the dental manager was great very polite.

Such a rude receptionist. I am changing my dentist because of her. This woman was up for an argument. So defensive and unhelpful.

As per multiple of the reviews on here, I have had a bad experience with this dental practice.

I booked an appointment (over the phone with the receptionist) for a check up and paid £46 up front. No confirmation text or email, which I thought was strange. I then had to reschedule, and asked for a confirmation, which I received by text. Fast forward to the day of the appointment and my orthodontist (who needed to send a referral for a tooth extraction) discovered I had no appointment at this practice. I then phoned up and was treated like I was wrong/lying about the appointment/had it with another practice, which was ridiculous as I had the text with the name of the dentist at this practice. The receptionist also tried to claim I hadn't paid (which she later rowed back from when she realised I had).

Instead of trying to help me (I was obviously stressed and annoyed as I needed this appointment prior to an ortho appt tomorrow), I was made to feel like it was myself in the wrong. Safe to say I asked for a refund and have now arranged for an appointment with another dentist, who not only were super helpful and responsive but also have said (after I sent the referral letter) that I can have an extraction today. Which goes against what the receptionist said to me which was "you will never get an extraction at any surgery on the same day as you will need a consultation first"....apparently not.

I never write these, but I was so annoyed at the a) disorganisation of the surgery and b) the way in which I was spoken to by the receptionist. Hopefully she will read these reviews and have a think about how she speaks to people moving forward!

I have started my teeth straightening journey with Dr Shahzia about 6 months ago. She has been amazing every step of the way. I feel so confident with my smile now. I will highly recommend this lady she is great. I found the cost a lot more cheaper then Invisalign and the results are amazingly great.

I had an appointment on the 17/08, it was a continuation of previous treatment. The receptionist was adamant that I have to pay in advance before letting me to see the dentist. I explained to her that I have an extra problem with another tooth which might change the charge to different band. So when I see the dentist she will assess the situation and say which band I need to pay.
She was very rude and adamant that I will not see anyone unless I have paid.
I have coming to this surgery for many years I never had any problems with paying for my treatment. This receptionist hasn’t got an iota of customer service in her. She was rude and even threatened me that she would strike me off from the surgery !!
I don’t really know who runs this surgery the receptionist, the dentist?!?
I will take this further cause I was in pain, thankfully I went to different dentist which saw me and sorted my problem.
I will never go back there it was an awful experience not wishing it on anyone else. Beware of the of the rude receptionist.
The one ⭐️ is too much for this place!