Lewis Grove Dental Practice

amazing clinic. I've been a patient of Dr George and his amazing. I've never had any problems, always takes pride in his work and very respectful to his patients. Dr George always ensures his patients are satisfied and carry's out very good treatments. receptionist are also very helpful. Highly recommend !!!

I rang up for an emergency appointment due to a chipped tooth and was seen within two days. The receptionist was very friendly and helpful, ringing me back with all the info I needed to know. I am so insecure about my teeth that I've avoided the dentist for years so knew I needed a bit of work done and was very nervous/embarrassed by this. However, I was made to feel at complete ease by Lianne, she was so lovely and done a great job on my tooth. I have booked to go back in a few weeks and have more work done and don't feel nervous at all thanks to Lianne. Really recommend!

Avoid... The NHS dentist (Leyla) is lovely and makes you feel comfortable but I no longer have faith in her ability as a dentist. I joined this practice a few months ago after a filling came off and since then I've had that tooth extracted and I also had another filling that still hurts 2 months after it was done ..

My teeth are far from perfect despite looking after them but I am still not convinced that my tooth had to be extracted with no alternatives offered to me. I have since visited other dentists who did mention other routes they might have taken before extracting. Layla's decision to extract was made suddenly and I was not offered any alternative solutions at all.

Furthermore, the latest filling I had resulted to a food trap as Layla left a gap between my filling and the next tooth (no contact was made between the two teeth). The area around that tooth is sore from all the food trapped and I can't chew comfortably two months after the filling was done. I use interdental brushes in the area but the gums are still super sore.

I really and truly regret joining this dentist and I won't be setting foot in there ever again.

Got an appointment with the hygienist (Stephanie) and paid £75 despite I am NHS patient to clean my teeth, before she start cleaning she asked me that I need to pay £20 more if you want to clean your teeth in certain way, otherwise I will clean it with normal procedure and you may not like it😳😳.
Why I was not told about this when I was booking an appointment.
So in just 10-15 minutes she said it’s done, I am really disappointed and will not use this Lewis grove again, please avoid as much as you can.

Unfortunately I decided to try this dentist, went to another dentist and they told me that they cover the decay and didn’t do a proper job. Absolutely crazy. I paid £500 for what?

Amazing dentist went here to have wisdom tooth removed instead dentist managed to save and treat I returned here after receiving treatment elsewhere would recommend to everyone

Just want to say a huge thank you to Layla ,Roxanne & Eva at Lewis grove dental practice lewisham branch. At my first appointment I was so nervous & embarrassed due to my smile. But thanks to the well deserve staff they made me feel so welcome & comfortable & gave me back my confidence.& just after a few appointments they have giving me a Hollywood smile that I have always wanted. So once again a massive thankyou to all the team at Lewis Grove. Your sincerely Steve Palermo

Unethical. I turned up for a scale and polish with a dentist named Sian and was told to pay for private dental procedures costing upwards of £500, despite being an NHS patient. Offered me an overcharged consultation that I didn't request, xrays that I didn't request. Unwanted and unnecessary dental costs for profit with no health benefits. Such a mess. The worst dental experience in my life. The dental practice is exploiting patients in the pandemic and misrepresenting the cost of procedures

Unethical

I attended a dental appointment on Monday 12th October 2020 at 12:35pm. I received a call the dentist stating that routine NHS appointments are no longer available and routine dental appointments would be £54. Her specific words were that all NHS patients would need to pay privately if they wish to have a routine dental appointment. I agreed to pay this price for a scale and polish as I had not been able to see a dentist since lockdown began in London in late March.

What follows next shocks, sickens and disappoints me.
The dental services that I attended the surgery for were misrepresented and overcharged, unbundling the procedures and services. The dentist attempted to bill me for a consultation that I did to request or agree to, charge me for x-rays that I didn’t request or agree to, providing additional at cost services to increase billings and claims amounts.

The dentist proceeded to do a routine dental check for gum disease which she called a ‘consultation’ and told me that this would be £54, with each additional dental x-ray costing £22 each – with two x-rays required, then said that the scale and polish that I was attending the dental surgery for would be a further £78. The total cost for this procedure – a Band 1 course of treatment is ordinarily £22.70 as an NHS procedure. This covers an examination, diagnosis, including x-rays, advice on how to prevent future problems, a scale and polish, and preventative care such as the application of fluoride varnish or fissure sealant. I was shocked that the dentist was happy to do this procedure at a private cost, but not at an NHS cost.

The dentist also asked me if I wanted a mouth guard and advised, with a mouth guard costing upwards of £300. Keep in mind I had already paid half the cost of a mouth guard that I had never received after a previous appointment was cancelled due to the same dentist breaking her neck and then never following up on the cancelled appointment.

From 8 June 2020, dentists have been given the green light to reopen as long as they have social distance measures and the right personal protective equipment in place so these highly unethical pricing strategies are particularly disturbing. I like to think that when I visit a dentist I am visiting someone who cares about the health of my teeth rather than a salesman/retail dentist.

The practice and my experience were highly unethical and I can honestly say it was the worst experience at any dental practice ever. It seemed like a scam and I am concerned about how long Lewis Grove have been trying to charge NHS patients for routine appointments, whilst also bumping up the costs for additional procedures and unwanted consultations and x-rays once patients arrive. It’s fraudulent and misrepresentation – with the pandemic being no excuse for unethical dentistry.

Terribly disappointed and a serious review is needed I'm afraid.