Torrance Dental Care

I have been to Torrance Dental Care 3 times now since 2017, and have always had a fine experience. I can always get through to the surgery on the phone. The surgery itself is not the Ritz but it’s serviceable. Most recently I went for a check up and wanted to have a chip filled. They were able to do everything during that one visit, which I had not been expecting. I got upsold a clean & polish but I figured it’s worth it as they’re my teeth and I’ve only got the one set. I am happy with the service I received. Everything was conducted efficiently and - apparently - competently.

I wish I had seen the rating of this dentist before I went there.
They are unprofessional. I went there because my dentist was on holiday.
The retired dentist went strait in to the teeth wich I wanted to be filled. with out x ray. with out checking how many teeth of each I had. and as the dentist was drilling in to my teeth, there was alot of water comming from the drilling machine, filling my mouth. I had to stop them couple of times becouse I was not able to breath (the nurse was holding a pipe which was not removing any water from my mouth)and yet the nurse did not care about it.
The dentist unneccesarily drilled deep in to my teeth. My teeth was 85 percent intact and was healthy when I went there. Now I am having constant pain one week on and I have no option but to remove it

I wish I never went to them

ZERO STAR this clinic deserves. Avoid at all costs. Today I had a horrible experience with this bunch of unprofessional people, starting from the reception area to the health professionals.
My wife had an appointment at the clinic and I was supposed to meet her there. As I delayed few minutes and my wife wasn’t picking up her phone I went in and introduced myself saying who I was and explained about the appointment asking gently if they could check if she had left or was still with the dentist. I even showed them the message my wife had sent me with their address and stuff.
The two receptionists couldn’t be more rude than they were. They nearly kicked me out of there saying they couldn’t disclose anything and I had to go because they had other patients to see. Despite my attempts trying to explain that they could just go in the dentist room and talk to my wife if she was still there letting her know I had arrived they still kept on going saying I couldn’t even wait for her if I was not a patient. After I wrote my name and my wife’s on a piece of paper one of the receptionists went inside the consulting room and came back saying she was still there.
When I saw one of the dentists I tried to get his attention saying “excuse me sir, can I ask you a question?”, he literally looked at me and pretended he didn’t hear me. Another dental assistant came to the seating area and I enquired if there was any manager that I could speak about the kind of service I had received when she said: “you can speak to the receptionist about it”, I told her that it was part of the problem then she looked and said “sorry there’s no service here, the signal is bad” lol. It sounds like a joke but it really happened. To cut the long story short they didn’t call any manager or gave me any chance to express my concern.
My advice is for them to train their staff or sack them.
I wonder why some many bad reviews about this clinic. I hope the owner reads these reviews and improve the service.
Very disappointed at them.

I’m extremely disappointed in the service I’ve received from this dentist, I paid to have a white filling implanted and it wasn’t completed properly. I then went into the dentist to discuss and was greeted by an extremely rude and dismissive receptionist! This isn’t the first time she’s been so rude to me. She was telling me what the issue was with my case rather than listening and then having the cheek to tell me I’d have to pay for both the treatment and routine check up cost which I had only paid for just a few weeks ago. I’ll be coming in to have this issue resolved next week with the head of the practice but in the meantime I suggest you do something about the middle aged Caribbean lady you have as your receptionist!! She needs schooling on how to talk and treat patients! Never have I left a place feeling so disrespected and unheard!! She’s a discredited to the business!!

I've been going to Torrance for about 4 years. The reception staff are obviously rushed off their feet and a little harried - as you'd expect for an overwhelmed NHS practice - but I have always been treated courteously. More importantly, the dentists (I usually see Dr Jasbir but have seen others too) have been always thorough and compassionate, and if I've ever needed any procedures they have taken the time to explain and talk through options without rushing me.

I was very nervous before my appointment.
I haven’t seen a dentist since before lockdown. My dentist, Pooja, really made me feel at ease before, during and after my treatment.

I was so pleased I found this dentist. Fabulous staff, super treatment and care. Amir my dentist was an absolute star… and an absolute perfectionist…Sandra was a fantastic assistant. Receptionists Kimberley and Bernadette were efficient and so happy too. Thank you. Willow

I was supposed to have an appointment today at 8:30am. I receive a phone call at 7:55am which I had missed and I see a text sent there after about my appointment cancellation. I called them promptly at 8am it is now 8:21 and the phone has just been ringing no answer. They finally call me back while I am still waiting to be picked up on. It is quite frustrating as I would have been penalised for such a late cancellation as a patient and with no explanation. I have to plan these things out and they are so disrespectful.

Update:
I speak to Kim who has quite a rude manner when dealing with patient, this would have been my second time at this practice. I have no idea who the clinicians are here and the least you can do when cancelling 35 mins before my appointment is offer an explanation so I as a patient do not feel slighted! I can see the reasons for the poor reviews, things happen but there is a way to deal with things. Terrible!