Elm House Dental Surgery
288 Forest Rd, London E17 5JN, United Kingdom
3.6
48 reviews
8 comments
HXQC+QH London, United Kingdom
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Monday: 9–13
Tuesday: 9–13
Wedneasday: 9–13
Thursday: 9–17
Friday: 8–15
Saturday: Close
Sunday: Close
Tuesday: 9–13
Wedneasday: 9–13
Thursday: 9–17
Friday: 8–15
Saturday: Close
Sunday: Close
I'd had a negative experience with an emergency consultation through 111.
My face was even more swollen afterwards
(because of a tooth infection)
I was in unbearable pain.
They were professional, compassionate and thorough.
I'd be in a lot of pain and in danger healthwise if it weren't for the excellent treatment I received at Elm House.
I can't thank you enough for your care.
Today (16th Nov) she was 40 mins late and refused to do the clean up procedure. Dr Manjarres asked me to go to the reception and schedule a new appointment. Which is going to be now on 29th Dec.
I find her regular lateness is very disrespectful towards patients. It's not how qualified professionals conduct themselves on a day to day basis.
Really disappointed about postponed appointment and hope it will not be the case again going forward.
1. Introduce yourself/ smile at patient, ask how they are etc
2. Explain the procedure before doing it. Explain why you’re doing it, explain it might be painful, reassure them that everything is ok. They performed a sensitivity test which I had never experienced before and I didn’t understand why it was being done, what determined this decision. And it was painful and unexpected
3. If the patient mentions pain, show empathy- I’m sorry that’s occurring, hopefully we can help. Avoid responding with ‘I’ve never heard of that before’ which feels invalidating. Provide constructive advice or what might help instead
4. Ask about their history before the procedure if you haven’t had time to look at it. I have one tooth damaged from impact so would have felt more at ease if they were aware. I feel like the test done in the appt aggravated the pain which I feel today
I was told that my teeth were sensitive due to diet. I mentioned I eat fruit and that was the immediate conclusion my dentist decided, which I didn’t feel was a thorough conclusion. I felt as if it was a crime to eat healthily. Told to eat 5 fruit for the day in the space of 20 mins. Even if it’s necessary, acknowledging it’s an unusual ask would at least put the patient at ease / show empathy
I understand they may be short on time, but I am still paying for the appt, and shouldn’t feel like I’m receiving rushed healthcare. Even if they are short on time mention that you can book another appt for free in the space of two months would have been more helpful. Find ways to work around it professionally would be more helpful for the patient. I am mainly disappointed because I know i receive a great service from my usual dentist so I know a good service is possible and not an unrealistic ask