Colosseum Dental UK Head Office

Was lucky enough to work for a branch of Colosseum based in Kingston.
Absolutely fantastic team of Dentists Nurses and Reception staff who worked so well as a team..
Nurses went above and beyond their normal nursing Duties and were always on hand to help wherever possible and were fantastic at their jobs.
Dentists were truly brilliant and always happy to muck in and help out and were amazing with their patients and took the time to listen to concerns and always put the needs of the patient first.
Practice manager was excellent and helpful and is slowly making changes to help improve the patient experience and its already proven popular as many patients are commenting on how improved the practice is.
Had some of my best Nursing days at this particular practice and will truly miss working with such a great team of people

Where do I start. Horsham branch. Harriet the receptionist has to be the rudest most ignorant little chav I have ever met. She is rude has love bites on her neck and basically ushered me out of the practice when I mentioned I had complained about her. She totally breached any Covid guide lines and stood so close to me that my nostrils were full of the repugnant scent she wears. Without doubt she is the rudest most hostile person imaginable. I am still waiting for HR or customer complaints to get back to me after at least 10 calls on my behalf. They send out letters with no information on that shows there Ltd company information and signed by the practice manager when they didn't have one in post. Dubious to say the least.

Brilliant service from St Albans staff: Tahmina, Sarah, the lovely hygienist & her assistant. A special thank you to Carla for her warm & caring attitude.

I have to praise the gentleman from Ukraine at the Chalton branch who worked on my root canal, what a wonderful job you done. tried to call the reception to pass on my feed back but have had no answer for a week just answer phone. they need a proper receptionist who can man the phones at all times.

I would have given 0 stars if I had the option. I was suppose to have a toot extracted on the 9/12/21, however the dentist was unable to attend work on the day. Which is fine, these things happen and I understand. However the issue I have is that I am in severe pain, on my third round of antibiotics and still awaiting a call back from the practice manager to try and get me booked in with one of the other dentist. I was promised a call back on the 6/12/2021. This has not happened, I have been chasing for a week now with a promise of a call back on a daily basis. I have always thought that Cambourne Dental provided a good level of service to their patients, however this past week's experience have left much to be desired. It does not take a lot to pick the phone up to inform patients that they are working on a solution as the appointment was cancelled due to no fault of my own. I chased again this morning to be told the practice manager will call during lunch, I am yet to receive that call as well. Disgusting customer service and a truly disappointing experience from Cambourne Dental on this occasion. I have been trying to ring the UK Head Office number to enquire in regards to a resolution, but this just goes to VM and if you leave a VM no one rings back. I would be ashamed if this was the level of customer service you provide.

This company are a chain and so personal service is out the window. As a patient you are a number. I visited one of their dentists in Kent. Absolutely shocking treatment from the hygienist. Complaining to the practice manager was no better. If you value for dental health, sanity and well being...avoid!

I've been told not to take out rotten teeth out which I asked her to do and she flat out refused to extract them so I took them out myself!!
I've been trying to get dentures on top and bottom.
I went to get my top dentures and I had appointment after appointment and someone lost them and after waiting 20 mins they decided to let me know.
I've had my moulding done twice and eventually I got them and they won't stick on my palate so they are useless!

Useless, unprofessional and incompetent staff at Colosseum Dental UK Practice at 21 Stewart Crescent, Wood Green, N22. They attempted a deep tooth extraction and failed to remove the whole tooth but managed to cause a Dental Abscess with infection and significant harm. Not only did they fail to prescribe antibiotics to help treat the infection that they noted and patient
was forced to be admitted to Hospital due to untreated pain from the procedure but they never sent the referral letter letter to another Clinic as they said that they would.