Clay Cross Family Dental Centre

Great dentist, went for a referral for back teeth extractions. The reception staff are very friendly aswell as the dentist who explained everything in detail and made me feel at ease. Nice size waiting room with plenty of recent reading material. Seems very clean and welcoming.

Would recommend if I lived in the area it would definitely be my first choice to want as my regular dentist.

Moved from Eyre street as they were nothing but dismissive and rude. This practise accepted my emergency with no quarrel or rudeness even before my first official appointment! Lovely dentist and the nurse was super lovely and friendly. The most important thing for me was I wasn't ridiculed for being diabetic or on income support as it's only due to unfortunate circumstances I am at this state and not because of what strangers assume and think they can judge me on. Also don't judge your dentist by the receptionists either as they must deal with all the crazy stuff with people. I hope this will continue and has to be the best dentist service I've had in many years.

Went here from an NHS referral for a wisdom tooth to be pulled as I have/had been in agony with it. Appointment was at 10am. Told to be there 10 minutes early. Went into my appointment at 10:26am..... sat in the chair for literally 2 minutes, before being told they wouldnt be able to pull the tooth, then said, "we can do it privately, it wont be as expensive as private though".
So if you can do it privately, why cant you do it on the NHS?
Then to really add salt to the wound. I was charged £23.80 for the pleasure. £23.80 for 2 minutes work? Doubt Ronaldo is on that wage.

Despicable service avoid at all costs if you are not on their books. Still furious. Still in pain.

Appointment for my daughter was at 9 am. First appointment of the day. After 20 minutes found out the dentists was not even at the surgery yet. 4 patients in the waiting room, all of their dentists had not turned up on time. First paragon was called in at 25 past 9 and the original appointment was 9 am. Honestly ridiculous.

Ended up here as couldn't get an appointment anywhere. This was August 2022 and made an appointment for Nov 4th as this was the earliest private appointment. NHS is Aug 2024 for registration. You have to pay a £25 deposit for your appointment, which I was told was to cover is you missed your appointment. Anyway, goes to my appointment, told what I need and to make a new appointment. So on 4th Nov, the next available private appointment was 8th March!! So paid for my check up and let the deposit ride for the next appointment in 4 months times. So today, my sister tells me another dentist have some immediate NHS slots available. Rings up and gets booked in. Called Clay Cross Family to do the right thing and cancel my appointments and when I asked about how my deposit is refunded, I was told, oh it's non refundable at all. I, at no point was made aware of this. It's not as if the appointment is in a few hours...its for March 8th 2023!!! Considering the wait times this appointment is going to get filled, it's just a money making scheme. I was going to keep my NHS appointment for Aug 2024 as they are a lot closer but cancelled that now as well. It's £25, it's hardly anything for them but a lot of money for me and feel that this policy should be made a lot clearer when paying. Wished I'd not bothered telling them now and I'd have had my £25 worth of their time!

I've had three visits now since I joined. First time today of using the waiting room due to covid 19. Found this pleasant. I feel more settled into the practice now as I'm getting into a routine of coming here. Dentist is very friendly and polite. Not had any work done so far other than a check up and part scale and polish. But so far so good. Receptionist seems very friendly also and we'll organised. They have an electronic sign in which is very much up to date. I was impressed with the service today.

Hiding my smile and being nervous of going to the dentist is now a thing of the past. Dr Sharma made me feel comfortable and was very patient with me. A few errors at the lab were sorted out and Dr Sharma made sure I was totally happy before proceeding.
I can now smile with confidence again and I will definitely be going back for a few cosmetic extras soon :)

While the dentist I have is really nice, and the assistants during treatment have been kind I'm finding the work I have done at this practice isn't lasting and is causing a lot of additional problems. I'm now on my 3rd piece of work that's either fallen out/cracked/broken off since joining and I wouldn't mind so much but after telling the practice each time that I need an appointment to fix it, I get the issue drilled out or removed and then have to wait months to have it actually fixed. Meanwhile having to fork out for temporary filling putty/pain killers to fill the gaps and deal with the sensitivity that are left while waiting.
Thankfully on this occasion at least I wasn't charged anything but with the fillings I have, they are barely lasting a year (and that's with good oral care!).