Mydentist, Crosby Road South, Liverpool

Update - this has now been rectified and a dentist has now been allocated to me!

I’ve been a patient here my whole life and have had reasonable good care over the years. I called to make an appointment today to be told there’s no dentist for me anymore and it’s probably best if I go somewhere else. Apparently I did have a designated dentist there which I find very surprising as I’ve never seen the same person more than once. This dentist has now left and so they can’t help me. Ridiculous.

I commend and highly recommend all staff for their professioal competency, friendly, personable manner at putting one at ease during and post dental process.

I would add I have been a regular patient for many years at the practice and the high professional standed has remained constant.
Highly recommended.

These pepole really do care!!! The receptionists are Luvly; friendly and understanding. They managed somehow to sqeeze in 2 appointments when I was in agony. The nurses are dilligent and treat patents with respect, Bravo girls ! The dentists too, Kara and David are human as well as technically brilliant. David performed a tricky extraction last minute on a Friday. Today Kara, while injured, created the most amazing front teeth out of rubble. I had long given up on them. Life changing, really. Thank you Kara and Co. ur amazing!

Every aspect of this dental practice is 5 star. From the cleanliness of the building, the waiting area and the surgery. The receptionists who smile and greet you immediately, no waiting until they suddenly see you, and this curtesy is the same on the phone. Finally the Dentists and Dental nurses who are calm, reassuring, professional and really care for you as a human being not a number or just a customer. This dental practice is a delight to visit, that’s why I travel over an hour to attend. Other Mydentist practices could really learn from ALL the staff here they really are a team!

Took my children to the practice for a delayed first visit. Saw David in the front surgery. My eldest hated dentists after a visit to another practice a few years ago. With both kids, he was brilliant and completed a check up , little filling and put some fluoride paste on. The kids were buzzing and loved him and the nurse. It felt like the youngest was in a game show and he changed his style for my older child who chatted away to them. The practice was clean and the ladies on the desk got me to do the paperwork. They were friendly and chatted to the kids. Appointment was on time. Would recommend this practice.

Excellent service from My Dentist Crosby !
As well as being a wonderful dentist Dr David Fairclough is a miracle worker at calming my nerves during my appointments. Would highly recommend this practice

Trying to speak to the receptionist is a task within its self, can’t even get half way through a sentence without being talked over and spoken to as if I’m stupid with her patronising tone. Wouldn’t even wasting your time calling them. Obviously need better telephone etiquette training.

Staff pleasant and helpful. Seen quickly after arriving and a very positive experience