Northdene Dental Surgery

On Friday the 6th October my 7 year old daughter fell over in school and badly knocked her two front teeth, she was in pain and crying like we have never heard before, Dr Vincent Li and his assistant very kindly chose to stay late to see her, my husband stated that Dr Li was amazing with her, not only did he build her teeth back up but he really went out of his way to keep her calm and comfortable, he had a natural ability to give comfort to a small child who was so scared and traumitused. I was so worried that my child was going to be scared of going to the dentist in the future but he’s achieved quite the opposite, he’s an absolute star and I couldn’t recommend him enough, my little girl can’t wait to see him again in two weeks time.
Thank you so much for all you did for her, u really are there for your patients and clearly go above and beyond your call of duty.
Many thanks
The fox family x

I checked in, was waking for over 30 minutes. For them to tell me that they had an emergency appointment take my slot. That’s fine, but don’t not tell me and make me wait. Then the head dentist saw me, but the reception staff did not tell her it was a filling, so she assumed that it was just a check-up. Her assistant was huffing and puffing making me feel very unwelcome. It’s not my fault they did not tell them. Then got a prescription, but it was not correctly filled out and the chemist would not accept it. Then to top it off they cancelled an appointment I had 6 months prior with only 2 days’ notice. Rubbish service and very poor communication.

Having relocated to Guildford recently, nothing was too much trouble in registering me to the Practise. Today I had my first appointment with Fulva Vyas, absolutely a brilliant experience very thorough and professional. Fulva and her assistant are a great team who seek to reassure you throughout treatment. I would definitely recommend them to friends.

I have been a patient at this practice my whole life and have always been happy with the service. Dentists are always professional and kind, and I have been particularly impressed with how they have interacted with my daughter. As a result she loves visiting the dentist! Highly recommend.

I’m giving this dentist a 3 star rating because, their work is great, but their attitude toward service users and serious lack of empathy is appalling.
Twice I have been physically sick after being made to feel disgusted with myself for being up to 4/5 mins late for an appointment, because I’ve either been caught up in extremely bad traffic or family commitments has made me have to rush to my appointment. When you try to explain at the door, you just get told, “I’m sorry, but your too late, and then the door gets shut in your face, literally”

I have been a patient here for several years and been very happy with my treatment from the dentists, hygienist and reception staff. I have had appropriate referrals when needed. I always arrive in good time and understand the need to wait outside due to COVID.

Kids dentist went on maternity leave. Called the surgery for appointment and was told best to wait until she returned! Ok, that is fine I thought at the time. Then my husband has been having pain in his tooth for over 7 months and now it is so bad that he cannot sleep. He did not want to be a burden to the surgery in covid times. So I called and asked for an appointment and was told that we were no longer registered. WHAT! We were never told about this. NEVER. Not when we registered with this dental surgery or at any other time. Not when I called to get the kids booked in either. We were told to WAIT until dentist returned. The opposite of what they are supposed to tell us. The receptionist was so horrible to me on the phone. In covid times to have a dental surgery that cares so little about their patients is beyond me. The treatments I have received have also been badly done. For over 1 year I have asked to be referred to a specialist for a root canal that this surgery did so badly that I now have to see a specialist for. I have still not been referred. It has been over one year. All this is I was accepting and now they have simply kicked us off their list and told us to fend for ourselves. Please register with another dentist. This is not ok.

I lived in Guildford for a number of years and during this time Sugi, my dentist at this practice, has been kind, gentle, reassuring, complimentary, and an amazing Dentist..this coming from a person who used to fear any dentist!

So much so that even now I'm miles away from the area. I still go here for my checkup/clean..which I did, today.

Since the restrictions, I didn't know how things would have changed, but if anything she was even better and more helpful and knowledgeable!
Her assistants are always perfect too..as are the staff in reception,
I cannot praise this practice, and Sugi in particular..highly enough.

Thank you Northdene! and Sugi!!!