Cathays Dental

Impressed with the service and care from somewhere I was a little unsure about as I'm a bit cautious with a new Dentist, I needed emergency treatment and my local dentists around me wasn't very good. So glad I branched out and travelled a little out as they were able to treat me the next day after they checked out what was wrong. Fantastic job they did, injection was spot on, no pain and I was very happy with the service. It was a private appointment and worth every penny. I will be using their services again for sure.

I saw Dr Gracias last month for some dental treatment. What fantastic work and professionalism. I found him knowledgeable and very calming. I highly recommend Dr Gracias and the practice as a whole.

Once again the practice were able to see me at very short notice which was much appreciated. As always excellent care given.

I am a student here. I had an appointment booked in through emergency dental services at the dental surgery due to severe pain caused by a broken tooth. I rang up emergency services and got an appointment for cathays dental surgery. The patient has to pay around 14.70£ NHS surcharge (in case of emergency) but I was charged 47£ at the clinic for just a filling which is much more than the amount emergency services quoted.
I am going to raise this issue with the NHS emergency services.

Also, the front desk staff appeared to be very rude.

I have been an NHS Dental patient at this surgery for several years and only until I recently switched to a private Dentist did I realise the poor standard of care and service I received from Cathays Dental Practice. My new Dentist extracted two teeth with a third on the cards, gave me a new filling and an extensive cleaning treatment. I switched from Cathays Dental Practice because I was booked in with the Dentist for a deep clean with anaesthetic which was changed at last minute to a hygienist who took 10 mins without anaesthetic not a deep clean.
To sum up if you are an NHS Dental patient at this surgery like I was dont expect a good standard of care.

I am in disbelief that this receptionist still has a job. I have never been spoken to in the way she has spoken to me. She has no respect for anyone, I've heard from other patients that she can be phobic of certain people and hold many prejudices. I left this practice and then realised how badly I've been treated.This awful women should not represent the NHS. If this is your dentist, leave and make a point of it. They stole from me, charged me private prices even though my treatment was required. THE RECEPTIONIST IS AWFUL, NASTY, VILE PERSON WHO DOESN'T DESERVE A JOB IN A CUSTOMER FACING ROLL. She needs to learn understanding and manners. I called on behalf of my daughter who has an anxiety disorder and was told that she can calll herself!!! Would you say the same to someone who have physical disabilities, probably I wouldn't put it past you.

I have been a patient with this surgery for years and never had an issue. Staff were always polite and tried to help to the best of their ability. Can't complain about the service I have received so far.

Most rude person I have spoken to on the phone in a very long time. Expressed didn't have time for me as soon as I called. Wouldn't let me finish my question, zero listening. Put the phone down on me before I could say bye. She expressed workload being an issue but surgery need to identify if unrealistic work load on staff or if just personality of the receptionist. I'm very friendly and had a simple question so the attitude was totally unwarranted and unexpected