Ystradgynlais Dental Practice

My god, how long does it take to answer your phone. Seriously the worst dental practice I have ever been enrolled in. You don't return my calls, you cancel my appointments and then take me off your list for not attending your practice. If you stopped cancelling my appointments then perhaps I might get to see what the dentist looks like. Don't worry I will get my teeth sorted elsewhere.
Absolutely awful service and you should be ashamed of how you run this business

Impopossible to get hold of over the phone. Even when it does actually ring (rather than the engaged tone) nobody answers! Cancel appointments all the time. Took me 18 months to finally see a dentist after every appointment was cancelled (with very little warning)
Receptionists are so fed up with the way the dentist surgery is ran I heard one saying to the other 'i dont even apologise for the cancellations anymore'... she wasnt lying- they dont. Whilst sat in the waiting room I heard call after call to patients to cancel their appointments.
Can't help but think if they cant keep the surgery functional they should shut the surgery down. What is the point of keeping it open when they are clearly struggling to deliver a proper service?

Receptionist and dentist are beneath contempt, neither deserving roles in the health services.
Total lack of preparedness for post lock down practice.
I'm sorry to have to agree with them general opinions below, perhaps I'm lucky not to be being treated by such uncaring ": care providers"
A woman with some anxiety at her appointment was also turned away today after the booking receptionist having not entered her appointment in the system despite writing down. No sincere apology offered to her at all.

This place has gone to the dogs since Mr. Taylor left or was thrown out. The first time I went there they were just interested in taking you money up front before they had done anything. I had been going to this dentist for over 40 years nothing like this ever happened.
On this occasion a crown had come off which I took with me. The "clown" just pushed it back on no adhesive nothing. There wasn't even any mouthwash with which to rinse my mouth. Disgusting.
I then did not go again for about two and half years.
The receptionist wanted to know if it was an emergency ( to extract more fees) I told her no, that I had been waiting some two years with the problem so it was not an emergency. When I got there she was still going on about an emergency and wanted money up front.
To cut a long story.... A dentist came into reception who I had not seen
before. We had a heated discussion and just as the dentist for my appointment with his hygienist came out to call me I left in disgust.
Still with my original problem and now some intermittent pain I am trying to sign with another practice under the n.h.s.

Had a filling today - they were early my appointment which was a relief not to be waiting around. The dental nurse and dental therapist understood I was nervous and went at my pace also very understanding and kind . Receptionist was polite and pleasant when I was leaving.

Had a tooth extracted here today,all the staff were very polite and put me at ease.I am very pleased with this dental surgery.

I don’t drive for medical reasons and this is our closest NHS dental practice (we live in Lampeter). My partner and I need treatment (him for a simple filling me a follow up after intensive dental surgery performed elsewhere).

Our appointments have been cancelled repeatedly. This morning just after we got in the car to head off for our appointment today a text came through cancelling my partner’s appointment. It is the third time of cancellation. I wonder if they cancel NHS patients whenever a private booking comes along?

If I had any choice at all, we would not be registered or attend here. The dentists where I had my surgery done in Swansea were a million times better.

Had a tooth taken out by the very nice young dentist today, I've got to say, it wasn't as bad as i thought, it took a while, he took his time making sure it came out in one piece.. The lovely dental nurse put me at ease. Very polite and professional.. Both of them.. Lovely girls on reception too.. 5 stars for my experience today.. Will have no worries about my filling in two weeks time.