Burnham House Dental Practice

I had to post another review. I have just seen the hygienist again this time for a below the gum line root clean and flush. I won't say it's a pleasant experience but was very necessary. It involved receiving several numbing injections across 1 half of my mouth. I have to say I have never received such painless and gentle gum injections before. I was truly impressed and it filled me with confidence about the procedure. My hygienist and her able assistant who was also practice manager were polite, courteous and explained everything clearly. They even laughed at my cheesy jokes politely. Which illntake as a bonus. I would add that i find all the staff i speak to there to be highly professional and friendly. If I could make one suggestion it would be to put a radio in the surgery for some easy listening background music to focus on to ease patients and staff alike. All in all a fantastic service and my teeth feel great this morning. Well done all.

Really poor service, was originally supposed to see the dentist in January this has however been cancelled about 7 times by them it's now October and I've been told they no longer have a dentist that I can see, but they did originally when they kept cancelling my appointment, which seems to be because I was postpartum so should have received free dental care which of course isn't profitable to them so ideal for them to keep pushing the appointment.
I also spoke to them in August to register my 10mth old daughter which they said is fine and they will add her to the system and now they have told me she isn't on the system and I can not register her.
Seems like a total shambles of a company.

Edit for company response:
I shouldn't have to call to be put on a waiting list as I've been waiting for my booked appointment since January which you have cancelled multiple times. And on speaking with your receptionist today she point blank told me no appointments at all now and nothing she can do, no mention of a waiting list.

Being someone who gets very anxious going to the dentist I have to sat that I have no anxiety at all attending. The staff are amazing and put you at ease immediately. The treatment is excellent. Would definitely recommend.

Navigating the broken NHS is difficult for every public health sector at the moment but Burnham House Dental Practice does its level best to provide dental care to its patients with the allocated dentists they have. As far as treatment goes, I've never had such a gentle, pain-free experience as I have had at this practice. Reception staff, nurses and dentists are really friendly and put you at ease despite some of the poor behaviour I've witnessed from patients at the reception desk.

I contacted the practice on Friday to discuss the new dental plan that Anca is now doing, and wanted to say thankyou to the receptionist I spoke to. She answered all of my questions and helped me understand that I can now pay monthly and budget for my routine dental care. This will be incredibly useful in the upcoming months.

I arrived for my appointment and was very impressed by the new fresh looking and clean practice
The manager michelle was a delight to meet and settled my nerves straight away
The receptionists were so helpful
Thank you so much anca for your treatment and help moving forward

Amazing practice well done to the team

My three children are registered here and we came in October for an annual check up. My daughter took part in the colouring competition and won, today she received a battery powered toothbrush along with toothpaste which she is over the moon about. The staff are also extremely friendly and took their time to explain anything they did during the appointment which is a great help to nervous patients!

Very efficient and explained everything before hand, dental nurse kept me calm as I don’t like dentists