Blackwood Dental Surgery

I called up to chase up my referral on waiting list to be told I never filled a form in! I described the practice even though I had the layout correct was told I could have been there before (even though was not registered with them yet) when I got frustrated as to why the manager felt this practice was immune to errors I was put on speaker where she told me she wanted her staff hear me?! She spoke through me and told me I should wonder why I don’t have a dental practice when I was like I was on the phone (reality was I wasn’t abusive or swearing she was portraying a completely different representation to whoever was listening!) she told me I would never be a client of that practice? All over a dispute of how appalling her customer service was. It’s concerning this person is allowed to manage her staff when the example she sets falls well below the standard you would expect! When I wrote an official complaint she lied about the whole event and abused her role by doing this and the only thing that has allowed this person to keep her job is the fact that calls are not recorded at their practice! Because if it was it would reflect the full truth of the details I relayed in my written complaint and I think anyone would be shocked if they heard it! Don’t expect help when there is an issue here be expected to be told your lying and throw personal accusations at you and then allow the staff to be entertained by your frustration after they created it and put you on speaker breaching confidentiality and later go on to deny this ever took place! I strongly recommend that this practice invest in the facilities ensure their calls are recorded moving forward to stop this person feeling they can say what they want deny it and get away with it! APPALLING AND COMPLETELY UNPROFESSIONAL HERE

Amazing! I got referred here for a impacted wisdom tooth and I’m terrified of the dentist. The young lady who helped me was so professional and calming. She talked me through the process and managed to calm my nerves and completely relax me. I couldn’t thank her more, and her nurse who talked to me during the whole process to keep my mind of things. The whole practice is really professional and friendly!

Had a wisdom tooth out, it was great fun!
Seriously though, really nice staff here. They are very professional and welcoming. Thank you all :)

Had an emergency extraction, very professional and friendly, from the moment I walked through the door.

Everyone that a came in contact with was fantastic!

I hate the dentist because of previous experience, my roots have been so awkward. The dentist I saw was so talented explained everything along the way and extracted my tooth in 1 brilliant 👏

Fantastic and friendly staff. Was referred here for a tricky tooth extraction, the surgeon explained everything clearly and managed to get the tooth out without having to cut and stitch as initially planned. Amazing, I didn't even realise it had been done!

Had a wisdom tooth extracted here. The surgeon was very professional, as were the nurses. I felt no pain during the extraction, very minimal bleeding and no pain at all afterwards or during healing. They were very patient with me as I have a huge phobia of the dentist! Highly recommend.

Referred here for the removal of two wisdom teeth. The surgeon was absolutely fantastic! Completely forgotten their name sadly but it was overall a pleasant experience, even though it was literally to remove two very painful teeth

Lovely staff and facilities