Argos Blackburn Towns Moor Retail Park

Absolutely shocking customer service from Argos Blackburn, raised a PayPal claim for a monitor that was damaged upon opening the box. Spoke to live chat and they said bring into store and they will exchange. Being Bank holiday I brought in today and the staff initially were willing to swap and went to check stock for an exchange.
The manageress then came storming over and proceeded to unbox the item again. Claiming that I had clearly hit the screen and damaged if myself and just wanted a refund. I said that I had spoken already to Argos and sent pictures and they were happy for an indoor exchange. She was having non of it and said that she can over rule online customer services. This exchange was in front of a few customers and was very embarrassing. She haphazardly put the screen back in the box and said I would have to take it up with the manufacturer as it isn't possible to have been damaged before I received it. I asked what makes her so sure and she said she's never known it to have happened.
Forward to another conversation with online customer service ( see image ) and they assure me that she should have exchanged no quibble. Again I showed this to staff and they said that once a manager has made a decision they won't back down and that I was trying to pull the wool over there eyes. Shocking behaviour from all staff involved and I would advise people to shop elsewhere where possible unless it's too good of a deal to miss - or pay via credit card and chargeback!
I won't be using Argos for any electricals in the future

New colleague refused to sell product because of age, I look over the age of 25 (I'm much older than this) but was told I had to have ID regardless of my age, I could be 70 years old and have to provide ID according the her.
Not happy having driven over 35 miles to come and get it to then have to go all the way back and return with ID.
The email confirming my purchase didn't make it clear I needed ID regardless my age having not been asked for ID for over 10 years it was quite a supprise.

If I could have bought else where I would have.

Awful service from this store , been there to collect my stock , only to be told that they have checked your account and that I have ordered this item too many times and that I cannot by that from the company/ store again . I spend thousands per month online and instore with Argos and to be told tha they are cancelling my order is an absolute disgrace, I really hope that the Argos goes bust soon due to things like this as I will tell all my friends and family not to shop at this store , I have emailed the CEO of Argos and awaiting a response . Never again will I go in this store again.

Wors plec to order is blackburan argos if u order online and do store collection in blackburan argos u never get item becos staff hav setting after they received ur order thay cancelle ur order and that item get sold to ther friends

I got exactly what I wanted (not just the type of product but the precise make and model) and they let me use two separate gift cards towards the price.

However, because Argos have made the ridiculous decision to stop using proper, paper catalogues it's such a pain in the testicles to browse whatever else they sell it's just not worth bothering looking to see if they sell anything else you might be interested in buying.

In the past I have been known to often go into an Argos for something and leave having purchased 1 or more additional items. That won't ever be happening again unless the board of directors are afflicted by an outbreak of common sense.

They must be losing sales as a result of their own 'head up rectal cavity' stupidity.

Avoid shopping at this branch if there is any chance you need to return an item. I tried to return a electronic exercise mat that I'd bought on xmas eve as a spare of the moment gift. It hadn't been used only one part had been taken out to look at.
I was told in the most abrupt manner that I would not be getting a refund as apparently there was signs of use! I explained several times that the item had not been used, but it was clear that this obnoxious young woman had made her mind up that no refund was being given and told me in a tone of a parent chastising that she would not discuss the matter further.

Well Jemma! (so called manager) I did indeed get a refund from another store, from staff, who unlike yourself treated me as a customer and not a naughty little boy that needed a good telling off.

I would agree with a previous review on here that Argos should retrain you in customer service skills, as God forbid you speak to someone else the way you did to me, who as less understanding of how difficult working in retail can be and they react in a bad way.

I was very impressed with this store today. After weeks trying to deal with Philips regarding their Philips Sonicare Airfloss which do not charge up I went to the store where I purchased it. I was sorted out by Victoria who was very polite and helpful. She was amazing. Thankyou Victoria x

Wish I could give this a 0 star,

Brought in 2 items and asked for a refund, one was unopened and the other was opened, but unused, and still in undamaged original packaging and put back so well you would not have known it was opened. (I accidentally bought the wrong size, and realised it the moment I had pulled it out of the packaging and put it straight back perfectly into the same packaging)

The cashiers opened one and took it out of its protective packaging, took it into a dusty warehouse and came back saying no refund as it has been used (which it had not been, calling me a liar) her reason was it was dusty! (She has just made it dusty, by what she had done)

after i continued to insist it was not used, her colleague came over to help her and accidentally ripped the packaging-

they did nothing about damaging my property(the item they would not refund) , and continued to insist I was a liar.

I asked to speak with the manager, she was an embarrassment to Argos. She also insisted I was a liar, wouldn’t do anything about my property her employees had damaged and, said she would now not refund either packages! And if I did not leave she would call the police!

Police: what’s the problem?

Manager: erm I have a customer who wants a refund, and I have damaged her property, and called her a liar, and won’t refund her.

Police: is she threatening, you, your employees or any other customers?

Manager: no, she raised her voice at me.

Come on! (Not actual phone call, just how I imagine it would have gone)

I asked the manager to give me the details of who I should contact to complain, and she said “I’m the manager” , who is your boss, who do you answer to? I asked, “No one, I’m the manager” she replied. Well I’m pretty sure she has to answer to someone, I’m sure she doesn’t own Argos!
I was having a crazy bad time, and snapped, which I have never done before and should not have done, and ended up throwing the two packets of mattress protectors behind the desk(not at anyone) and told her she was ridiculous. which I sincerely apologise to any members of the public, sorry. and any staff that I made feel uncomfortable, sorry.

So needless to say

they damaged my property,
wouldn’t refund or compensate,
called me a liar when I spoke the truth,
and have the products and I have no refund.