TK Maxx

Good brands if you can find your size, bit of a lucky dip, worth a browse and lots of branded clothes.

The manager of TK Maxx Epsom has ruined TK Maxx for me. I used to enjoy shopping there and bought a wok to cook with. I cook in batches and followed the care instructions for the wok but by the next day, the wok has rusted pretty bad. Took it back to the shop to explain but the manager would not do anything because according to her, the base of the wok was not pristine. Bear in mind that I cooked several meals in that wok. She went on to suggest that she could help me get a wok that works but I have to pay for it. Lady! I just got one from your shop the day before, used it in the evening and it had rusted the next morning. I asked her if she was joking and she shrugged. I am reading up on consumer rights now cause I cannot afford to throw money away which is what the Epsom shop manager is forcing me to do.

Update.
I wrote a long tweet and tagged TK Maxx and I was refunded with a gift card however, I won't be using it at the Epsom shop. Not shopping there again

TK Max has Great stock but they could sell a lot more if their staff were trained to be helpful and polite and knew where the stock was.
Remember customers are Not an interuption to your work but the very reason you have the work.

Had some great bargains.
Friendly staff.
Good prices.
And well shocked 😲, looks bigger on the inside.

So today I have been there with my newborn baby as I had to buy her some clothes I saw there yesterday.
My baby needed to be nappy changed and she started to cry . I went to the changing room and asked the lady there if I can use a changing room to change my baby as she was also hungry and wanted to feed her.
She was very rude saying tha baby nappy are smelly and customers will complain so she didn’t want to let me go and change her or feed her as there was no facility in the store for that which I understand but the baby was really fussy and crying a lot and I couldn’t calm her down with the milk I had in the bottle ready .
So I told her I want to speak to a manager about this as is completely abnormal to not let me change and feed the baby.
I was waiting for the manager to come and in the meantime the lady was explaining to her in the headphones they use that I’m very annoying and is not her problem my baby cries .
In the end someone came and let me use the disabled people bathroom to change the baby. I’m
Wondering what kind of people we have around us to not have empathy for a baby crying and hungry. I’m not going to use this store ever and they should be ashamed for the way I have been treated as customer and as a mum with no help.
The lady send me to M&S if I want to change the baby . She says she doesn’t care

My favourite shop in Epsom. Good range of clothes, pet items, items for the house, chocolates and biscuits and amazing Christmas decorations.

Had an adverse experience in Epsom branch with a tall lady with short hair working by the fitting room. Not comfortable going there again. She was quite rude. I heard by a friend of mine same story, about that worker.

Recently went to this branch to try to return an order which I had paid for part via gift card and part via PayPal and which had no items I couldn't return to a store. Long story short: their staff are incompetent so if you have paid for your online order using a gift card and bank card / PayPal avoid this store for a refund to save yourself a headache. Their customer service line is also manned by rude unhelpful people. I won't be buying online again.

Long story:
The staff told me that their till wasn't letting them process the refund via PayPal as it was "too big" and that I needed to contact customer services. I then rang customer services from home who told me that they couldn't help me and that I needed to go back to the store and the Epsom staff needed to call them for assistance whilst they processed the order if they couldn't do it. The guy on the phone was very unhelpful and not at all sympathetic; saying I could either pay to return the order to the warehouse or spend more money going back to the store again to resolve (no free post available despite them sending me on a wild goose chase).

I worked out that the issue was that the Epsom staff were trying to refund 2p more than I had paid via PayPal (hence the system telling them it couldn't do it). Took it to Kingston and the staff instantly managed to do it. Save yourself the hassle and go to Kingston instead.